Job Title: Customer Experience Co-ordinator
Location: Chester, CH4 9QT
Salary: Competitive
Job Type: Full Time
Closing Date: 28th November 2021
The Role:
We are looking to recruit a Customer Experience Co-ordinator to join our busy team based on the Chester Business Park. This is a permanent position offering a fantastic working environment and excellent staff benefits. Our benefits package includes access to ‘Perk Box’ which offers over 1,000 perks and discounts from well-known retailers as well as digital content to support wellbeing. We also offer an employee assistance programme, a generous annual bonus, discounted hearing products for friends and family, a very generous pension scheme and regular office lunch treats. Our working week is Monday to Friday, 37.5 hours. This role offers a mix of home and office working following an initial training period.
This role will look after our existing customers (hearing aid retailers), taking their feedback into account in order to improve processes and systems to enhance our customer experience. You will work closely with all teams within the organisation to help create amazing customer experience through service excellence.
About you:
It is essential that you have experience using Salesforce CRM, excellent IT skills with MS Office and previous experience working projects with a focus for continuous improvement in a customer service environment. You will need good call handling skills and experience of resolving customer complaints. You must have an outgoing enthusiastic personality, be a good team player as well as the ability to work under your own initiative and work efficiently as part of a team. This role will also assist the customer service team with call handling at busy times in addition to covering holidays and sickness.
Additional Benefits:
- 24 days holiday plus 8 public holidays
- Above average Life Assurance
- Free Parking
Employment will be subject to references and continuous right to work in the UK.
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Inbound Sales Advisor, Customer Support, Client Service, Customer Services, Business Support, Customer Service Consultant, Customer Service Manager, Client Services Manager, Customer Service Advisor, Customer Service Consultant and Customer Service Coordinator may also be considered for this role.
