Job Title: Customer Experience Committee Member
Location: Watford
Salary: £2000.00 per year.
Job type: 3-year term of office with attendance requirements at board meetings.
Closing date: 21st November at 9am.
We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives.
We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for.
We have exciting plans for the future – and you could help us to achieve our goals.
The Vacancy:
At Watford Community Housing we believe in working in partnership to transform our communities and change lives for the better. Our Customer Experience service is a crucial part of our success, supporting the business to ensure we can deliver on our ambitious plans and sustainability journey.
We’re looking for two experienced and commercially strong non-executives with a background in customer-facing roles and services to join our Customer Experience Committee (CEC). As a member of the CEC, you’ll play a central role in overseeing matters relating to the Group’s customer-facing services, including approving key policies, monitoring customer feedback, and ensuring the active promotion of membership opportunities and resident engagement.
Successful candidates will join an energetic and ambitious Group, working to ensure that we successfully navigate the challenging operating environment to achieve our ambitious goals. This is a great opportunity for you to help shape, develop and deliver our vision, making a lasting difference to our communities, and our current and future residents.
If this sounds like your next role, click ‘apply now‘, tell us why you’ve got what it takes and send us a copy of your current CV. There is also a dedicated candidate pack to download on our website.
Candidates with the relevant experience or job titles of; Customer Experience Data Analyst, Market Analyst, Customer Data Analyst, Senior Customer Insight Analyst, Customer Insight Analyst, Customer Service Analyst, Customer Billing Analyst, Customer Marketing Analyst, Customer Satisfaction Analyst, Marketing Analyst, Data Scientist, Insight Analyst, will be considered for this role.
