Job Title: Debt Collections Agent – Call Centre
Location: Falkirk
Salary: £8.36 – £8.91 per hour
Job type: Permanent, full-time 37.5 hours per week (Mon-Fri 8 hours daily between 8am and 8pm + 1 Saturday per month 9-1pm). 30min paid lunch + 2x15mins unpaid break.
The Company for more than 20 years have been working side by side with their customers across the globe to meet their demands as well as their own. They are a leading multinational company in multichannel contact centres, business process services and consulting, designed to enhance the customer experience.
The Role
Based in their Larbert Contact Centre on the outskirts of Falkirk, you will be responsible for using their automatic dialler system to make/ receive calls (to/from) their client’s customers to discuss outstanding balances on their gas and electric account. Overcome objections discussing affordability and the options available to each customer with the end goal of securing the required payment using an appropriate method. You will also be required to answer general queries about their account. There are multiple positions available for this role.
Key Requirements:
- Contact clients customers to discuss outstanding balances
- Secure payments during interactions
- Work both independently and as part of a team
- Work alongside internal processes and procedures with ability to apply flexible approach when required
The Candidate:
- High School National 4/5 Level in English and Math (or equivalent experience)
- Proven experience in using a computer at a moderate level
- Passionate about Customer Service
- Knowledge of operational and energy products in general would be advantageous
- Excellent communication skills
- Ability to project personality over the phone
Benefits:
- 8 Days internal Training programme with structured initial training tailored to your needs, training is full time Mon-Sat 9.30am -5.30pm for 8 days – including continued support, training and coaching
- Performance based bonus
- Permanency reward – £100 upon 3 months / £150 upon 6 months
- Rewards Incentives: Referral Scheme, Gift cards & Certificates, Team Incentives, Contribution and Recognition Incentives.
- Opportunity for professional growth
- Regular Overtime Available
- 28 days annual leave
- Flexible Working: the option to work from home after 2 months period, must have suitable workspace and wifi connection (min 30mbps).
- Company Pension
COVID-19 Considerations
To keep their employees and candidate’s safe we have installed and implemented additional health and safety measures:
- REMOTE INTERVIEW PROCESS
- SOCIAL DISTANCING GUIDELINES
- WORKSTATION ALLOCATION
- ADDITIONAL DISINFECTION AND CLEANING PROCEDURES IN PLACE
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Debt Collections Advisor, Collections Advisor, Call Centre, Sales, Customer Service, Customer Collections Advisor, Call Centre Advisor, Telesales, Contact Centre, Contact Centre Advisor, Call Centre Executive, Sales Executive, may also be considered for this role.
