Job Title: Customer Account Manager (Security Guarding)
Location: Thames Valley
Salary: £30,000 per annum
Job Type: Full Time, Permanent (typically around 50 hours per week)
Role Overview:
The Company is looking to recruit a dedicated and highly organised Security Account Manager (Manned Guarding) to manage a portfolio of customers, staff and contractors across the Thames Valley area. The purpose of this role is to act as a single point of contact for all day to day service delivery needs and to focus on client relationship building, retention, service quality and ensuring site/contractual/legal documentation is maintained to a high standard.
The ideal candidate will be a talented and successful manager who can show good leadership, organisational skills and inspire their employees to deliver high standard security services to their clients. You will have control for all security & operational aspects of your contracts in a manner consistent with company standards, client, contractual and legislative requirements.
Due to the nature of their industry in addition to your general day to day responsibilities you will also assume the responsibility of duty manager on a rota basis to provide support and assistance to their operation outside of normal business hours.
Responsibilities:
- Manage a portfolio of manned guarding contracts, building relationships with their clients & contractors
- Ensure that all client meetings are arranged, noted & KPI’s produced in a timely manner
- Ensure that successful and productive relationships have been established with all customers and that their needs & expectations are being continually met
- Ensure that they are providing a high quality service to all their customers
- Manage a portfolio of frontline security staff and receptionists including mentoring, training, discipline & grievance handling and welfare
- Managing the Health & Safety of your portfolio and staff under your control
- Develop and implement agreed initiatives to drive value and improve operational standards
- Ensure all site compliance and contractual documentation is up to date whilst ensuring that duty standards are being maintained
- Liaison and collaborating with internal resources to meet the needs of the client (e.g. Scheduling, Finance, Control Centre & Human Resources)
- Identify and take appropriate action on opportunities to grow the business organically and participate in the management and negotiation of contract renewals
- Provide regular updates internally and to clients on the progress of new strategies, security programs & industry information
- Ensure that weekly and monthly reporting (KPIs) to the client is complete, meeting their and client standards/expectations
- Create and continually manage Assignment Instructions & Risk Assessments for all locations within your control
- Ensure that each new employee receives proper training, performance monitoring and support
- Recruit & select suitable frontline staff to man and staff your portfolio and sites
- Conduct initial site surveys for Mobile, Keyholding & Alarm Response customers
Key Requirements:
- Full, clean UK driving licence
- Experience working within a customer focused environment
- Excellent communication skills, both written & verbal
- Ability to work on own initiative
- A polite, positive & professional demeanour
- An ability to demonstrate sound judgement, integrity & problem-solving skills
- Be flexible to meet the needs of the business
- An excellent level of computer literacy
- Excellent time management, ability to meet deadlines & work in a pressurised environment
- Willing & able to work unsocial hours
- Experience managing health, safety & welfare of employees
- Experience working in a security, rostering or facilities environment would be preferred
- A valid SIA (Security Industry Authority) Licence would be preferred, but for the right candidate the company is willing to assist them in obtaining this qualification and licence if required
The Company will provide you with:
- £30,000 per annum
- 20 days holiday per annum
- Company sick pay scheme
- Company car
- Laptop, mobile & tablet
- Company contributed pension
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Account Manager, Key Account Manager, Client Support, Operations Manager, Security Manager, Security Supervisor, Security Controller, Customer Service may also be considered for this role.
