Job Title: Customer Account Coordinator
Location: Telford
Salary: Competitive
Job Type: Permanent, Full time
Shropshire’s 2017 Company of the Year are looking for people who share passion for success and thrive when working in a fun, friendly and fast paced environment. They have an opportunity for an enthusiastic individual to join their National Service Team. Reporting to the Customer Service Team Leader this position will deliver ‘best in class’ customer service. This includes understanding key clients, managing their queries/requests and ensuring Service Level Agreements are met.
Key Responsibilities:
- Receive customer enquiries for their products and services, placing orders with supply chain and converting them into bookings.
- Proactively identify sales opportunities when speaking to customers.
- Maintain customer interaction on the CRM system.
- Establish a working relationship with the designated customers and internal contacts ensuring any complaints are dealt with efficiently.
- Accurately process and complete Purchase Orders.
- Record, monitor and review site value (Purchase Order) limits.
To be successful you will have/ be:
- Hungry for success, should that be developing your career or the success of your team.
- Teamwork, always helping colleagues whether they are sat next to you or in another department.
- Customer centric; strive for continually great customer service, internally and externally.
- Results focused, through satisfied customers or achieving KPI’s.
- Organised and a proactive approach to a workload.
- Enjoy finding a way to solve a problem.
- GCSE C grade Maths and English or equivalent.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Account Manager, Key Account Manager, Client Support, Account Consultant, Account Coordinator, Customer Service Coordinator, Client Account Coordinator, Client Relationship Manager may also be considered for this role.
