Job Title: CRM & Marketing Administrator
Location: London
Salary: Competitive + benefits
Job Type: Permanent, Full time (Monday to Friday 9am to 6pm)
Since 2003 the Company have enjoyed creating a different kind of international property company, one that challenges the norm. They now occupy their own unique space in the world of property, design & finance. Property developers value their insight, investors value their expertise, property agents value their reach and they value the impact they have on these people and their life-changing property, investment and lifestyle decisions.
The Company was founded on the idea of building bridges – cultural and communicative bridges – between investors, real estate agents, developers, second home purchasers and the many other entities, which make up this fast-paced and ever-changing sector.
Today they are an international sales network and property investment advisory with six offices across five countries. They provide local property market knowledge on an international scale using the meticulous knowledge of their carefully nurtured network of property advisers. They use this insight to handpick but also design and curate the best possible property investment and second-home opportunities for their diverse range of multinational clients. It is an exciting time of growth for their business and they are currently expanding their reach across the rental and financial services industries as well as increasing the size of some of their offices worldwide in order to cater for the global demand they are creating in these markets.
Role Overview:
They are looking for an exceptional CRM Administrator to manage the day to day activities of their CRM (Propertybase/Lightening). They’ve recently migrated to a new version of their Salesforce (Lightening) and need someone to take full responsibility & ownership of data handling to help them meet and exceed business growth targets. Working with a capable team, you will have autonomy to drive initiatives and support business needs.
Key Responsibilities:
- Act as the system administration lead and internal champion for their CRM (Propertybase) and maintain a library of up to date documents on internal systems (Salesforce & Google Drive)
- Manage the accurate upload of each unit and project on Sales Force
- Managing the accurate upload of projects, properties and images on CRM
- Utilise data to improve communication, reporting, customer journeys, business insights and business administration processes
- Manage CRM marketing automation, integration and maintenance of ESP applications (Email Service Providers).
- Manage data uploader for bulk changes and updates to the database
- Maintain CRM contact data records for their companies, overseeing data cleansing and initiatives
- Maintain and improve accuracy of data, working closely with the sales team to optimise processes and data handling.
- Provide support and CRM training to sales and support staff on an ongoing basis,
- Implement processes, ‘how to’ guides, resolve issues and interface with external support as required.
The ideal Candidate:
- Flexible & adaptive to varying needs, with the ability to prioritise tasks & workload
- Previous CRM experience is a must with good knowledge of Microsoft knowledge
- Passionate about analysing results
- Marketing experience is desirable, but not essential
- Excellent attention to detail with the ability to work methodically and to deadlines
- Pro-active ‘do-er’, keen to roll your sleeves up and make big difference as part of their fantastic team
The Company is an Equal Opportunities employer and the post holder is expected to promote this in all aspects of his / her work.
This job description is not intended to be an exhaustive list of duties, but merely to highlight the current main responsibilities of the post. It may be reviewed from time to time in agreement with the post holder and the other members of the post holder’s line management team. The Company is committed to continuous improvement in managing its staff, including compliance with codes of practice, training for staff, and the monitoring of staff performance.
To apply for this role please select the APPLY button to send your CV and covering letter.
Candidates with experience of; CRM Administrator, Marketing Database Admin, Database manager, CRM System Manager CRM Support Executive, CRM System Support, Online Marketing Executive, CRM Software, Online Marketing Specialist, Online Marketing Support, CRM Administrator, Communications Executive, CRM Executive, Dynamics CRM Support Executive, Online CRM Executive, Marketing Executive may also be considered for this role.
