Job Title: CRM Executive
Location: London, Remote considered.
Salary: Competitive
Job type: Permanent, Full Time.
Wirex is a worldwide digital payment platform, that has forged new rules in the digital payments space. In 2015, the firm developed the world’s first contactless payment card that gives users the ability to seamlessly spend crypto and traditional currencies in real life.
We’re growing, fast! We already have over 4m customers and have recently launched in the USA. We’re looking for an enthusiastic CRM Executive to join our global CRM Team. If you love working with international colleagues from around the world, you’ll love this role.
Supporting the Senior CRM Manager to manage campaign planning and execution, the ideal candidate will take ownership of the customer database and improve the quality of usage and reporting. Ideally you already 1-2 years’ experience performing a similar role in another company.
The role:
- 40% – Supporting the Senior CRM Manager with all aspects of campaign development process across different channels (Email, Push, IAM) from building and execution to tracking performance and analysis. This also includes supporting the improvement and implementation of the Marketing Automation strategy and lifecycle streams.
- 20% – Support with the Braze (ESP) database administration, ensuring segments of customer audiences are accurate and up to date, making amendments to the data in line with the segmentation strategy requirements.
- 10% – Weekly reporting and tracking of key CRM metrics and WoW performance. Act upon findings to maximize performance in line with the marketing team OKRs and objectives.
- 20% – Manage the CRM Comms Calendar and briefing process including planning campaigns in alignment with overall marketing and CRM strategy as well as actively communicating with key stakeholders such as the content team, social and community.
- 10% – Additional projects and responsibilities – Including but not limited to; building loyalty rewards propositions, new territory launches & ensuring all comms are legal and compliant.
The Candidate:
- At least 10-12 months experience in a similar role or grad program
- Previous experience of campaign build and segment building with an ESP (experience with Braze could be an advantage)
- Basic knowledge of liquid and html coding (desirable)
- Proven ability to work with an analytical mindset
- Attention to detail is essential
The Winning Candidate:
- University Degree Level
- Business and Marketing could be an advantage.
- Cares about being one team
- Contributes to creating a positive environment
- Passionate about their field of work
- Takes initiative
- Drives innovations for our customers
- Sets high personal standards
- Works towards the collective success
- Inspire others and helps them succeed (for managers)
Benefits:
- 25 days annual leave
- Annual bonus paid in Crypto
- 8% Cashback on purchases for Wirex employees (via Wirex app)
- Medical Insurance
- Pension Contribution 3%
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Service Delivery Manager, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader, Customer Services Executive, Client Communications, Relationship Executive, Client Relationship Officer, Customer Service Representative, Client Service, Customer Relationship Consultant, Customer Relationship Representative, Customer Advisor may also be considered for this role.
