Job Title: Contractor Network Performance Manager
Location: Post in Liverpool – Remote
Salary: £32,000 to £42,000 per annum depending on skills and experience.
Job Type: Full Time, Permanent
TBRN has been chosen by some of the UK’s leading Insurance Companies, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities to handle claims for building damage on their behalf. We provide quality repair work via our panel of managed and vetted building contractors, with customer focused care for the people behind the claim being paramount to our claims management ethos and processes.
The Role:
The Contractor Performance Manager role will be new to the business, allowing you to apply your experience and talent to shape it and make a valued contribution. Responsible to and working closely with the Director of Contractor Services, the role will involve performance management and monitoring of existing suppliers against SLA’s, supporting them in achieving the delivery of quality workmanship and customer service excellence.
Key Responsibilities:
- You will be responsible for the recruitment of additional resources to consolidate the offering, overseeing the induction phase.
- Undertaking the required due diligence, arranging site meetings, audits, maintaining records and delivering the quality management information to those under your remit will also form a significant part of your objective and will feature as a constant. You will ensure network contractors clearly demonstrate and manage all H&S and industry/legislative regulations.
- You will be required to compile reports and deliver management information to the Directors.
- At times you may be involved in complaint resolution, therefore soft skills involving negotiation and problem solving will be required.
- Essentially you will be a facilitator and relationship manager, providing an invaluable link between the office and the supply chain.
The Candidate:
- You must be a people person and an excellent communicator at all levels, with outstanding interpersonal and relationship management skills – you will need to display evidence of previous experience in a similar role managing contracts with third parties
- Experience in both construction and insurance claims management are essential
- Have business acumen and a sound commercial awareness, with an eye for improvements and innovation
- Whilst we have no specific qualification requirements – procurement, surveying or health and safety qualifications would be beneficial
- Be capable of self-management, reliable and dependable with the agility to prioritise tasks and objectives
- Hold a valid UK driving licence and be willing to travel
Benefits:
- Cash allowance in lieu of company car (temporary lease vehicle may available initially)
- Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. In addition, your birthday off and volunteer day to ‘give back’
- Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools.
- Support of professional development including payment of membership fees and training/qualification opportunities by agreement
- Social and charitable events
- Recruitment referral programme
- A supportive team environment and senior management who have a strong ‘open door’ policy
To apply for this role please select the APPLY button to send your CV and covering letter.
Candidates with experience of; Project Coordinator, Project Management, Project Administrator, Administrator, Admin, Customer Services Executive, Administrative Assistant, Customer Support, Customer Services Administrator, Business Support, Administrator, Customer Service Representative, Client Service, Team Administrator, Team Admin may also be considered for this role.
