Job Title: Concierge
Location: Luton
Salary: £23,020 – £25,322 per annum
Job type: Full Time
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
We are currently recruiting for three Concierge roles to join our established team at our Luton base.
The Role:
Reporting to the Lead CSA, the Concierge is required to provide excellent customer service by working front of house and attending to our customer’s needs. The Concierge will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation’s Passengers and Crews. Duties will be delegated by a senior staff member; however, successful candidates will be expected to work under their own initiative and as part of a team.
Working mainly at the FBO Reception and passenger drop off area, the Concierge greets and assists customers who are using our facilities. The Concierge must adopt a professional attitude at all times and to provide customer service that is commensurate with the Harrods brand. They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
This can be a busy role and the successful candidate must be organised and able to co-ordinate and communicate with all other departments.
The Hours:
The successful applicant must be flexible and professional.
You will be required to work as part of a team covering a 24-hour operation on a 6 on, 3 off shift pattern, which will include working weekends and bank holidays. The average working week is 40 hours. Shifts will include days and lates.
As always, flexibility is required with the hours as at times, they may need to be altered to suit the needs of the Company.
The Successful Candidate:
The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential. Computer literacy would be an advantage.
You must have held a full, clean UK driving licence for a minimum period of one year and have a five-year checkable work history.
You must also hold the right to live and work in the United Kingdom.
Benefits:
- Enhanced annual leave entitlements (pro-rated during first year dependent on start date)
- Holiday Purchase Scheme
- Happy Birthday Day
- Contributory Company Pension Scheme
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Onsite Parking
- Full Uniform provided
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Front Desk Representative, Customer Service Representative, Administrative Assistant, Receptionist, Customer Service Specialist, Guest Services, Front Desk Staff, Host may also be considered for this role.
