Job Title: Complaints Associate
Location: Home Working
Salary: £22,000 – £23,000 per annum – DOE
Job type: Permanent, Full time
About the Company
Igloo Energy is growing rapidly so we’re on the lookout for passionate, enthusiastic, and influential people based in the Hampshire and Midlands areas to join our fabulous Collections Team. Our Collections Team is different from other teams, we do things the Igloo Way, we live by our value of Customer First. We have recently been crowned No 1 in Citizens Advice Customer Service Ratings and are rated Excellent by our customers on Trustpilot, which means the world to us. We put our heart and soul into doing the best for our customers and want you to too!
Igloo HQ is based in sunny Southampton, our Complaints Team are dotted around Hampshire and the Midlands. We don’t mind where you work from in either of these areas, we want you to work where you feel you perform the best and are the most comfortable. Come join us and help build the Igloo of the future!
What you’ll be doing/Who we’re looking for:
- You’ll have experience of complaint handling within a regulated environment.
- Strong personal, communication and negotiation skills for engagement with our customers is key to success! We will look to you to instill confidence in our customers therefore strong decision-making skills are essential.
- You’ll need to be able to explain complex industry processes in a simple and logical way to customers.
- Have a first-time resolution focus so you’ll need to investigate, collate and analyse information.
- You will need to be able to deliver solutions in a persuasive way..
- You’ll need to be able to prioritise and manage your time effectively to meet deadlines.
- You will thrive in a fast-paced, changing, scale-up environment, where no two days are the same!
- You will be cool and calm under pressure while being able to make decisions in a pressured evolving environment.
- You will have excellent attention to detail and be eager to receive regular feedback to enable your growth and development!
- You will be tech-savvy, think outside the box and always look for efficiencies in everything you do.
- Some experience of the energy or utilities industry is a benefit but by no means a deal breaker!
- What’s key for us is that you have an awesome attitude – a caring, friendly, trustworthy, honest team player, who wants to actively contribute to building a fantastic, caring, and inclusive culture for all.
Benefits:
Hours of work – Monday to Friday, 37.5 hours per week between 8.00am-5.30pm, we believe in work-life balance and the importance of spending quality time with your family and having time to do things you enjoy!
Holiday – You get 33 days inclusive of bank holidays.
Development – Customer Service Training Programme to ensure we set you up for success. We are committed to supporting you to reach your potential, our Learning and Development team deliver solutions to drive you and our business forward.
Health & Wellbeing – Private Medical Cover. Weekly online fitness classes and lots more!
Perkbox – 1000’s of discounts on well-known brands and lots more!
Pension – We offer a 3% employer contribution on top of your salary from day 1! You will need to pay a 5% contribution, you can opt to pay in more if you like too! You get Life Assurance cover too!
Igloo from Home – we provide you with everything you need to create your very own Igloo workspace, including furniture colour options to match your décor!
Recognition – Each quarter we have Igloo Champions Awards, which are nominated and voted for by our employees for those who have best lived our values. Plus, the extremely prestigious annual Igloo Oscars!
Diversity & Inclusion – We are passionate about contributing towards the energy industry becoming a more diverse place to work. We are committed to building an inclusive, engaging, open and safe environment for everyone
Igloo Life – Regular companywide socials, team events and a variety of weekly activities bought to us by our awesome Social Committee
Our people are at the heart of what we do, which is why we very proud to be an accredited Living Wage Foundation employer. We want the best for our Iglooers!
What are you waiting for? Click apply today and you’ll go through to our careers page to complete your application.
Candidates with experience of: Complaints Handler, Customer Relations Advisor, Customer Service Advisor, Customer Care, Customer Complaints Advisor, Complaints Manager, Complaints Service Advisor, Complaint Handling Officer, Complaints Prevention, Customer Relations Manager, Consumer Complaints Handler, may also be considered for this role.
