Job Title: Community Liaison Coordinator – Midlands
Location: Homebased (covering Midlands and surrounding areas)
Salary: £37,425 per annum
Job Type: Full time, 12 Month Fixed Term
The Role:
We are currently looking for a Community Liaison Coordinator to join our vibrant and committed Specialised Services team, on a 12 Month fixed term contract, with the potential for this to be extended or made permanent.
The successful candidate will be an excellent communicator and have the ability to work collaboratively in a productive environment.
The purpose of this role is to contribute to the overall success of our organisation in accordance with Migrant Help’s visions, values and objectives. This involves working with local communities to meet the needs of asylum seekers and lead on community co-ordination of VCS services and activities.
If you are empathetic with demonstrable experience of community development work and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Community Liaison Coordinator your duties would include:
- Establish, build and maintain excellent relationships with key stakeholder, community organisations and voluntary sector agencies, within the Asylum Seekers and Refugee sector, to establish referral protocols, commissioning arrangements and partnership working agreements to support the effective delivery of the AIRE contract and to promote Migrant Help provision as a complimentary part of the wider support community
- To map regional provision of services (pastoral, health, art, fitness activities etc.) and update the Directory of Local Services to support clients within the Midlands and surrounding areas
- Work with local partners and community groups to co-ordinate the wider VCS offer on site and plan a varied activity program for the clients housed in Midlands and surrounding areas
- Work in partnership with the AIRE Outreach team to ensure our most vulnerable clients are well supported
- To instigate and build on working relationships with statutory sector providers such as DWP, JCP, housing and education in order to map integration pathways and facilitate effective move-on
- Provide information and training to third sector / community groups to enable them to be proactive in their assistance of asylum seekers/ refused asylum seekers as required
The experience and skills you need:
- Excellent networking, and promotional skills
- Ability to communicate professionally with multiple stakeholders – both written and verbally
- Good inter-personal skills and the ability to relate to a wide range of people
- Ability to work under pressure and to meet deadlines
What else to expect:
- Our Specialised Services teams operate Monday to Friday between the hours of 8.30am and 5.30pm
- This is a homebased role, however travel around the Midlands and surrounding areas is required, due to the locations you would need to have access to transport
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
– This post is subject to a Counter Terrorism Clearance (CTC)
Therefore the applicant must:
– Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain
– Be able to provide continuous UK address history for the previous 5 years
– Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Closing Date: 15th May 2024
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of Helpline Advisor, Customer Service Advisor, Customer Service, Administrator, Complaints Officer, Customer Support, Customer Service Consultant, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator will also be considered for this role.
