Community Liaison Coordinator

Job Title: Community Liaison Coordinator

Location: Cardiff, Wales

Salary: £32,463 per year, increasing to £33,946 after successful completion of probation ​

Job type: Full-time, Permanent.

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Candidate:

The successful candidate will be an excellent communicator, have proven experience networking and building relationships with key stakeholders, community organisations and voluntary sector agencies, and be passionate about protecting our vulnerable clients.

If you are an effective relationship builder, passionate about working in partnership, have demonstrable experience of community development work and are looking for an exciting role that makes a difference, we’d love to hear from you!

The Role:

We are currently looking for a Community Liaison Coordinator to join our vibrant and committed Migrant Help team, on a Permanent Contract.

You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) within a Specialised Services team to develop and maintain partnerships with private, public and voluntary sector organisations. This involves working with local communities to meet the needs of our clients and support the successful delivery of the contract.

The post holder is required to establish practical and meaningful outreach relationships which may lead to service commissioning and deliver training programs as appropriate to other service providers including advice hubs and voluntary sector agencies.

Duties and responsibilities:

• Establish, build and maintain excellent relationships with key stakeholder, community organisations and voluntary sector agencies, within the Asylum Seekers and Refugee sector, to establish referral protocols, commissioning arrangements and partnership working agreements to support the effective delivery of the AIRE contract and to promote Migrant Help provision as a complimentary part of the wider support community
• To map regional provision of services (pastoral, health, art, fitness activities etc.) and update the Directory of Local Services to support clients both inside and outside Initial Accommodations
• Work in partnership with the AIRE Outreach team to ensure our most vulnerable clients are well supported
• To instigate and build on working relationships with statutory sector providers such as DWP, JCP, housing and education in order to map integration pathways and facilitate effective move-on
• Provide information and training to third sector / community groups to enable them to be proactive in their assistance of asylum seekers/ refused asylum seekers as required
• Provide a monthly impact assessment report, providing written updates on activity, relationship management (new relationships / contacts made, concerns or issues within existing relationships etc.), highlight potential case studies, provide information on activities we have facilitated and been involved with, to highlight areas of good practice and where there are opportunities for improvements and evidencing the positive impact we are making
• To keep up to date with issues affecting asylum seekers, refugees, social and community cohesion, locally, regionally and nationally

Experience and Skills:

• ​Evidence of successfully working as part of a team, building trust and long-term relationships
• Ability to communicate professionally with multiple stakeholders – both written and verbally
• Self-motivated, well organised and good at meeting deadlines
• Good interpersonal skills and the ability to relate to a wide range of people
• Highly dedicated with a genuine interest in Migrant Help, its values and our clients

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role.

Candidates with the relevant experience or job titles of: Relationship Manager, Liaison Officer, Communication, Community Officer, Charity officer, Member Liaison Manager, Client Relationship Manager, Key Account Manager, Business Support Manager, Business Support Coordinator, Client Relationship Support Manager, Customer Support Manager, Customer Retention Manager, Client Retention Manager may also be considered for this role.