Job Title: Cloud Operations Manager
Location: Stratford upon Avon
Salary: £40,000 – £55,000 Depending on level of experience
Job Type: Permanent, Full Time
HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting.
The role:
Seeking a personable and talented professional to join our progressive HAYNE Cloud team, helping to manage day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customer solutions.
As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:
Key Responsibilities and Accountabilities:
- Managing the cloud operations team
- Ensuring operational checks are performed and issues are remediated/escalated
- Ensuring the security, stability and availability of customer cloud solutions; this includes performance and capacity planning
- Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows and Linux servers
- Providing technical escalation support to the Helpdesk team
- Identifying and implementing automation or processes/service requests/self-service/problem resolution to drive efficiencies and reduce support issues
- Working with the operations team to continually implement and refine cloud operations, management and deployment processes
- Providing Azure, M365 and Exchange administration to the business
- Create/maintain documentation to detail automated processes, solution diagrams, support processes, change management and other related documentation
- Proactively monitor infrastructures, systems, networks and business processes
- Providing support/governance for customer cloud solutions, ensuring appropriate documentation, processes and knowledge are in place and shared with the support team
- Supporting major incident reviews and taking ownership of problem management recommendations to drive continual service improvement
- Some on-call/shift work to support the cloud operations team
- Mentoring the Cloud operations and support teams to ensure knowledge growth
- Other duties and responsibilities as required
The Candidate
As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:
- IT infrastructure management or server administration
- Azure implementation and administration
- Implementation and administration of Active Directory/AAD/AADDS/DNS/GPO
- Microsoft 365 administration & security
- Networking skills (WAN, VPN, DNS etc)
- Disaster recovery & backup operations
- ITIL and service management
- Relevant Microsoft Certifications: M365 Fundamentals MS-900, MS-100, Azure Fundamentals AZ-900, Azure Administration (AZ-103/533)
- Cyber security, Information Security or ISO 27001 experience (ideal but not essential)
- PRTG monitoring (not essential)
- Technical Team/Service management experience
Benefits:
27 Days Holiday, healthcare and others.
Please note:
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Cloud Operations Managers, Cloud Operations Engineer, Cloud Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer.
