Job Title: Client Success Manager
Location: Remote Home Working 3 days a week, London EC postal 1 day a week
Salary: £40,000 – £45,000 Per annum Full-Time Equivalent (Pro Rata = £20,000 – £22,500 per annum)
Job Type: Permanent, Part Time
Working Hours: 20 hours a week Tuesday-Friday: 6 hours Tuesday, Wednesday & Thursday, 2 hours on Fridays. Mostly remote working, meeting with the team in the office on Wednesdays.
About Us:
Our growing B2B Consultancy business has been established for over 20 years. Over the last few years we have been building the behind-the-scenes systems and infrastructure to scale our business and to get to the next stage we require you
About the Role:
In our brand new role of Client Success Manager you will manage the receipt and processing of information, production and delivery of reports, processing of contracts, and production of our invoices. You will not be phased by setting client expectations and meeting service level agreements.
You will value mostly working from home, with weekly face to face meetings & regular socials with your colleagues in central London every Wednesday.
Key Aspects of the Role:
- You will be assisting with the growth of this world-class business by managing the onboarding of our new clients, and delivering time-sensitive reports
- You will analyse supplier invoices and schedules for our clients purchases in order to produce clear informative spreadsheets, presenting information in succinct and creative ways. For context, typically there are around 120 cells of data per spreadsheet tab, although this can go up to 2000 cells at the high end, with up to 5 tabs per spreadsheet
- You will have impeccable customer service skills, liaising with both clients and suppliers on the phone, by email or using our ticketing system, utilising online portals, and possibly face to face
- You will have control over following project plans and updating systems, automating processes where possible and filling in process gaps when you find them
- You will have the freedom to implement agreed changes to our processes so that our clients receive the best possible experience
Person Specification:
You will possess a specific set of skills but more importantly fit the person profile we are looking for, which is:
- You love looking at the norm and finding a better way
- The details are important to you
- You love to see things to completion and own the outcome
- You’re used to working in a small business where everyone does what needs to be done and communicates clearly, happy to pick up the phone to keep in touch with both colleagues and clients
- You look for solutions yourself and then ask about what you don’t understand, showing initiative to overcome obstacles
- You are uber organised, able to prioritise your workload, and are happy to document processes for others to pick up
- You embrace and enjoy learning new software capabilities & skills
- Enthusiastic and positive – keen to learn and grow with the company.
- Technology is not a problem for you as you are a quick learner and analytical, happy to press the buttons and see what happens
And most importantly, the team winning is what matters most…
Benefits:
- Quarterly team events
- A paid day off for your birthday
- Contribution matching pension scheme
- Flexible Working – Flexibility around working from home, hours etc.
- Wellbeing Perks – We care deeply about our employees mental and physical wellbeing and offer:
- Eye tests
- Gym membership contributions
- Subscription to our Employee Assistance Programme with access to:
- 24/7 support helpline,
- Counselling services, and
- An online portal full of wellbeing content & resources
- Time off to volunteer with a charity of your choice
Please Note:
Your training will be 1-to-1 with the person currently doing this role in a Central London office 4 days a week for the first three months.
To Proceed:
If I am describing you please hit APPLY and follow the instructions emailed to you.
Additional Information:
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
Please do not find our details online and call as your application will be rejected.
Candidates with the relevant experience or job title of: Project Coordinator, Project Manager, Project Planner, Project Management, Programme Manager, Programme Management, Business Process Project Manager, Commercial Project Manager, Business Administration, Customer Success Manager, Sales Administrator, Sales Support may also be considered for this role.
