Job Title: Client Success Executive
Location: Southampton
Salary: Competitive dependent on experience
Job Type: Full Time, Permanent
The company currently have an exciting opportunity for ambitious and positive people to champion all things Client Success, both internally and externally.
The Client Success Team owns client relationships across their portfolio which includes some of the world’s best-known companies. Their success is driven by the results and value they deliver for their clients and is measured through revenue retention, growth and the creation of their client advocates.
It’s an exciting time to be part of the company and, as part of their exciting journey, this role plays a key part in our clients’ success. You will have shared ownership of a portfolio of clients with a Client Success Director which will entail developing a strategic plan that achieves their clients’ desired outcomes and meets the company’s commercial objectives.
Reporting to the Head of Client Success you will ensure the NPS response targets are met and you will deliver quarterly business reviews. You will also identify areas of expansion with clients by building a great relationship with key stakeholders.
Required skills and experience:
- Current experience of working in Customer Success or Account Management roles
- Demonstrable results in managing churn, identifying expansion opportunities, and driving client satisfaction
- Proactive approach to problem solving
- Confident presentation skills
- Proven relationship builder
- Some understanding of Employee Benefits, Employee Experience/Engagement, HCM and/or similar SaaS industries would be beneficial
Interested?
Please click the APPLY button to send your CV and cover Letter for this role.
Candidates with experience of; Account Manager, Account executive, Client Services, Customer Service, Client Success, Customer Relationship Manager, Client Services Manager, Client Relationship Manager, Relations Manager, Customer Support, Client Support Manger, Service Delivery Manager, Client Care Manager, Customer Services Manager, Implementation Support Manger will also be considered for this role.
