Job Title: Client Services Executive
Location: Guildford
Salary: £22,000 per annum
Job Type: Full time, but will consider part time. Permanent
The Company:
Lovetts Limited is an innovative market-leading Legal company that specialises in business debt recovery. We provide professional services across pre-legal recovery, dispute resolution, defended cases and commercial litigation. The office is spacious and modern and is based on the outskirts of Guildford, with ample parking and adjacent to the park and ride.
The Candidate:
Lovetts Solicitors is looking for an enthusiastic Client Services Executive to join our growing team. If you are proactive, have excellent communications skills, and enjoy helping people, then this could be the ideal role for you. The Client Services Executive will act as point of contact between Lovetts clients and our operational teams. While not a targeted sales role, you will often be a customer’s first point of contact and should be confident fielding new business enquiries and following up prequalified leads. The successful candidate will work closely with the Marketing team and provide support to other managers and staff members across teams.
Primary Responsibilities:
- Answering client enquiries via phone and email
- Use telephone or internet to reach out to customers and verify account information
- Greet clients warmly and ascertain problem or reason for calling
- Advise on company information
- Set-up/update/cancel accounts and day-to-day management of CRM system detailing all clients and prospects
- Look for opportunities to sell Lovetts products & services, and inform existing customers of deals and promotions
- Work closely with Marketing & Communications to ensure that professional customer services is being delivered
- Support in sales & marketing activities, including speaking to clients, managing database, website and email content management, document building, social media posting, etc.
- Support managers and members of other departments in looking after and helping existing Lovetts clients
Key Skills & Experience:
- Excellent communication and people skills
- Proactive and enthusiastic attitude, with a keen interest in helping people and working as part of a team
- Well-presented, polite, tactful
- Willing to learn new skills with the potential of developing into new roles
- Strong IT, written, and numeracy skills
- An understanding of modern communications platforms, such as email and social media
- Commercially minded and service driven – ability to help the firm attract new clients and impress existing ones
Benefits:
- 25 days holiday plus bank holidays
- Quarterly bonus
- Free parking
- Regular staff events
- Employee benefit programmes
The Client Services Executive will work in a direct client-facing role and internally across all Lovetts teams. For the right candidate the role offers an opportunity to learn numerous different aspects of the legal and professional environment and take on greater responsibilities over time.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Client Services Executive, Sales Support Administrator, Office Manager, Operations Assistant, Operations Executive, Office Administrator, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator, Personal Assistant, Graduate, Digital Marketing Executive, Operational Support Administrator may also be considered for this role.
