Job Title: Client Services Advisor
Location: Hanley, Stoke on Trent, Staffordshire
Salary: D.O.E
Job type: Full Time: 35 Hours – 9am – 5pm
Are you looking for an exciting new challenge? Do you want to work for a well-established, forward thinking, and proactive law firm? Well, this could be your chance! We have a fantastic opportunity for a Client Services Advisor who wants to work and grow in a friendly and supportive environment.
This could be the perfect opportunity for you to make that change and join us.
As one of the largest and most experienced firms in North Staffordshire and South Cheshire, Tinsdills’ specialist departments provide a range of legal services for personal and business clients including: Agriculture, Commercial Property, Residential property, Personal Injury and Compensation, Company and Commercial, Wills Trusts and Probate and Family Law.
We are looking to recruit an additional person to our experienced team of Client Service Advisors. We require a team member with excellent customer service skills to contribute to a dedicated busy team whose priority is to support the marketing department in growing and promoting the business.
Overview of the Role:
You will be responsible for completing the administration and conversion of enquiries into new business for the relevant departments within Tinsdills. You will need to be self-driven, results oriented with a positive and resilient outlook. Past experience in sales and awareness of legal services would be an advantage. You will need to be computer literate with client-focused customer service and administration experience. You will need to be a ‘team player with excellent time management and personal organisational skills. The ability to work accurately in an often pressurised environment whilst being passionate about excelling in client satisfaction is fundamental to this role.
Primary Responsibilities:
- Delivery of a first class customer experience
- Answering and responding to enquiries via telephone, email and our website
- Accurately logging enquires and maintaining our client and prospect database
- Gathering the necessary information relevant to new client briefs prior to initial appointments taking place in our Family, Wills and Disputes departments
- Gathering the necessary information for new personal injury enquiries by holding detailed discussions with clients over the telephone to enable you to accurately compile and provide relevant information to our Personal Injury Team.
- Gathering the necessary information for new conveyancing enquiries to enable you to provide a cost estimate to clients and guide them through the initial stages of the conveyancing process.
- Issuing of welcome packs as required for the agreement to proceed
- Helping to maintain existing client relationships through effective communication
- Transferring of clients’ records efficiently and accurately to the correct departments
Personal Attributes:
The individual performing this role must demonstrate that they:
- Are able to manage and motivate themselves
- Take pride and accountability for what they do
- Are an active team player and also understand the needs of the business
- Will modify their approach to maximise business dependent on the individuals involved (within defined parameters)
- Are highly efficient
- Are skilled communicators
- Demonstrate a supportive and flexible nature to work within the close team environment
- A legal secretary background or degree in law would be an advantage, although full training will be provided to successful candidates.
We are looking to fill this position as soon as possible and as such all applications will be considered as they are received.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Recruitment Admin, Credit Controller, HR Assistant, Resourcer, Client Services; Client Services Advisor; Client Services Coordinator; Client Handling; Relationship Management Services; Relationship Management, administrator will be considered for this role.
