Job Title: Client Partnerships Executive
Location: Fareham, Hampshire
Salary: Competitive
Job Type: Full Time, Permanent
Applied Driving Techniques (Global Solutions) Ltd (ADT) is an internationally recognised, global leader of driver and fleet safety management services, managing over 200,000 drivers worldwide. With road safety at our heart, we continually develop the most cutting-edge services informed by international best practice standards to aid our provision of driver safety solutions.
About the role:
As a result of continued ADT growth, an exciting new role has arisen for a dynamic, experienced, and driven candidate to join our team as a Client Partnerships Executive. Reporting to the Director, Client Partnerships (UK), you will be a key ADT stakeholder responsible for selling and upselling to a portfolio of UK clients whilst actively developing client partnerships, maximising the range of ADT services taken.
Key duties
- Responsibility for a designated portfolio of clients
- Maintaining periodic contact to ensure continuity of quality service levels, identifying, developing and closing sales opportunity
- Act as a point of contact for the ADT operational team to escalate any operational issues affecting client service delivery
- Resolve any escalated matters identified in an appropriate manner
- Regular liaison with client portfolio to ensure business continuity/renewal of ADT services when due
- Constantly identify and promote opportunities for upselling of additional products and services
- Provide new business support to Sales Director as required
- Update the existing client portfolio with new system developments and industry-specific news
- Creation and contribute to pricing documents, quotes, proposals and tenders as required
- Provide system demonstrations, e.g. system dashboard, to new and existing clients and offer technical advice to overcome issues or potential challenges
- Sending access for Demonstration modules to sales prospects as required
- Collaborate in an open and transparent manner with colleagues and utilise support from those responsible predominately for: Implementation, Day to Day operations, IT/Technical Support & Directors
- Maintain ADT CRM system and produce periodic reporting, client updates and insights as required by ADT Directors
- Actively promote and sell ADT and partner products to the client portfolio, with a targeted focus on upsell to increase revenue
About you
- Knowledge and experience in Sales and Account Management with a track record in developing client relationships in a fast-paced environment is essential
- A forward thinker with an ability to manage high levels of ambiguity and thrive on change
- Ability to listen, question, and quickly gain an understanding of situations and react appropriately
- To represent ADT in a professional and friendly manner at all times.
- Excellent written and verbal communication skills, ability to communicate effectively with internal and external stakeholders
- A relationship builder. Can quickly gain prospects confidence – understand their issues and respond appropriately
- Confidence in dealing with client key stakeholders at all levels – operational to senior Director level
- Relevant Computer/System and application skills, Working knowledge of Microsoft Office products.
- Self-starter that can act autonomously with a ‘can do’ approach. Will be flexible, adaptable and open-minded
- Positive outlook. Does not become emotionally damaged in stressful environments
What’s on offer:
- This is predominately a home/office based role
- 25 days holiday plus UK bank holidays
- Mobile phone and laptop
- Company pension scheme
- Training and development for your role and future career development
- Competitive salary
Candidates with previous experience of; Relationship Manager, Partner Relations Executive, Sales Account Executive, Sales Executive, Account Manager, Client Relationship Executive, Business Development Executive, Brand Management Executive, Partnership Management may also be considered for this role.
