Job Title: Client Advisor
Location: Coventry
Salary: £25,976 per annum, Increasing to £29,580 after successful completion of a 6-month probation period
Job type: Full time, permanent
Closing Date: 10th August 2023
About us:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
The Role:
We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team, on a Permanent Contract.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
Duties and Responsibilities:
- Provide advice and support to asylum seekers in line with the AIRE Contract
- Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
- Assist clients in communication with authorities
- Issue payment cards and providing information and briefings on their use
- Provide guidance and information on immigration related matters and general enquiries
- Liaise with other statutory or voluntary agencies on behalf of clients
- Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
- Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
- Keep full and accurate case records and complete any case follow ups within time scales
- Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice service
- Keep up to date with the legislation and how it impacts on clients
- Respond flexibly to provide support for other operational activities and projects
About you:
- Ability to communicate professionally with multiple stakeholders – both written and verbally
- Excellent IT skills with Microsoft Word package
- Excellent interpersonal skills and the ability to relate to a wide range of people
- Ability to understand and explain complex information
- Highly dedicated with a genuine interest in Migrant Help, its values and our clients
What else to expect:
- Our department is open Monday to Friday, you will work hours between 8am and 5.30pm.
- This is an office-based role
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
Please click on the APPLY button to complete the application form for this role.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role.
