Job Title: Client Adviser – Liverpool
Location: Liverpool
Salary: £27,275 increasing to £31,059 following successful completion of a 6 months probation period
Job Type: Full Time, 12 Month Fixed term
Closing Date: 4th March 2024
We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team in Liverpool on a 12 month fixed term contact, with the potential to be extended or made permanent.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE) providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process. We work in a supportive environment, providing team members with in-depth training on regulatory standards and Migrant Help procedures as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Client Adviser your duties would include:
- Provide advice and support to asylum seekers in line with the AIRE Contract
- Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
- Assist clients in communication with authorities
- Issue payment cards and providing information and briefings on their use
- Provide guidance and information on immigration related matters and general enquiries
- Liaise with other statutory or voluntary agencies on behalf of clients
- Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
- Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
- Keep full and accurate case records and complete any case follow ups within time scales
- Participate in duties on a rota basis (or ad hoc) such as ‘out of hours’ telephone advice services
- Keep up to date with the legislation and how it impacts on clients
- Respond flexibly to provide support for other operational activities and projects
The experience and skills you need:
- Ability to communicate professionally with multiple stakeholders – both written and verbally
- Excellent IT skills with Microsoft Word package
- Excellent interpersonal skills and the ability to relate to a wide range of people
- Ability to understand and explain complex information
- Highly dedicated with a genuine interest in Migrant Help, its values and our clients
What else to expect:
- Our department is open Monday to Friday, you will work hours between 8am and 5.30pm
- There may be occasion where flexibility to work outside of contracted hours is required
- This is an office based role, however there may be occasion where additional travel is required
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered for this role.
