Client Adviser – Central Adviser Hub

Job Title: Client Adviser – Central Adviser Hub

Location: Homebased

Salary: £27,275 + Weekend working Allowance

Job type: 6 Month Fixed Term Maternity Cover

Closing Date: 18^th December 2023

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Candidate:

The successful candidate will be a strong team player, have demonstrable experience of explaining complex information in an easy-to-understand manner, and be passionate about protecting our vulnerable clients.

The Client Advisers will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone advice. The Central Adviser Hub will primarily be responsible for completing applications and Induction Briefings for new arrivals as well as providing advice and guidance to eligible asylum seekers.

If you are an excellent communicator, have a strong eye for detail and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you!

The Role:

We are looking for a Client Adviser to join our collaborative and committed Central Adviser Hub on a 6 Month fixed-term contract.

Duties and responsibilities:

• Support Asylum Seekers to complete applications when required, ensuring forms and completed accurately, with the correct level of detail and within required KPIs and timescales
• Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
• Work as part of the Central Adviser Hub team to ensure compliance with all applicable regulatory requirements, policies and procedures, provide the correct advice and guidance to all who require our support
• Work as part of the national teams, provide support to asylum seekers within initial accommodation across the UK
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
• Assist clients to notify the authority of prescribed change of circumstances
• Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs
• Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service

Experience and skills:

• Experience of working in a pressured environment and meeting targets
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
• Good clear written and oral communication skills in English
• Have high attention to detail and ability to problem solve
• Excellent organisational skills with the ability to work under pressure
• Ability to effectively work as part of a team and on own initiative within an agreed timeframe

What else to expect:

• A 4-week induction and training period, where you will learn about the Asylum Process and our systems, meet your new colleagues, develop your customer service and call handling skills and learn what makes our Central Advice Hub and organisation a ‘Great Place to Work’
• Our Central Adviser Hub is open Monday to Sunday, you will work hours between 9am and 5pm; covering weekends on a rota basis. On occasion, there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs
• This is a home-based role, but there may be a need to attend one of our offices on occasion or travel for meetings

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role.