Job Title: Client Adviser
Location: Braintree, Essex
Salary: £27,275, Increasing to £31,059 following successful completion of a 6 months probation period
Job type: Full Time, Permanent
Closing Date: 20th February 2024
We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team, on a permanent contract.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help’s visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.
If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Client Adviser your duties would include:
- Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
- Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
- Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
- Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
- Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
- Assist clients to notify the authority of prescribed change of circumstances
- Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
- Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
- Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
- Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
- Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required
The experience and skills you need:
- Provided a service to clients over the phone whose first language is not always English
- Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations
- Proven experience of delivering complex information to clients with and without interpreters
- Ability to work under pressure and to meet deadlines.
- Ability to work empathetically with people facing transition and uncertainty.
- Ability to learn quickly and adapt to change
What else to expect:
- The post holder may be required to travel to accommodation locations, Initial Accommodation, and contingency accommodation sites on an ad-hoc basis. Also attend other Migrant Helps offices to offer support where required.
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer may also be considered for this role.
