Job Title: Client Adviser
Location: Glasgow
Salary: £27,275, increasing to £31,059 following successful completion of a 6 months’ probation period
Job type: 12 Months Fixed Term, Full time
Closing Date: 21 December 2023
We are currently looking for a Client Adviser to join our vibrant and committed Migrant Help team in Glasgow, on a 12 Month Fixed Term Contract. There is potential for the role to be extended or made permanent.
The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients.
You will work as part of our Home Office contract covering Advice, Issue Reporting and Eligibility (AIRE)providing advice, guidance, assistance and support to eligible asylum seekers. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process.
If you are target driven and self-motivated, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you!
As the Client Adviser your duties would include:
- Provide advice and support to asylum seekers in line with the AIRE Contract
- Ensure that all clients are aware of eligibility criteria and provide them with support by providing an Induction and completing the ‘Asylum Support’ application form (ASF)
- Assist clients in communication with authorities
- Issue payment cards and providing information and briefings on their use
- Provide guidance and information on immigration related matters and general enquiries
- Liaise with other statutory or voluntary agencies on behalf of clients
- Act as point of contact for Home Office, Social Services, Healthcare providers and other relevant agencies for applicants with additional support needs
- Contact accommodation providers and other relevant agencies, providing letters as appropriate to ensure that vulnerable clients are supported
The experience and skills you need:
- Ability to understand and explain complex information
- Ability to communicate professionally with multiple stakeholders – both written and verbally
- Self-motivated, well organised and good at meeting deadlines
What else to expect:
- Our department is open Monday to Friday, you will work hours between 8.30am and 5.30pm.
- Please note that interviews are expected to take place in the new year
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
– This post is subject to a Disclosure and Barring Service (DBS) check
– This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
– Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
– Be able to provide continuous UK address history for the previous 5 years
– Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of; Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Services Officer will also be considered for this role.
