Job Title: Client Adviser
Location: Glasgow
Salary: £25,467 per year. Increasing to £29,000 after successfully completing probation.
Job type: 35 hours per week. Full-time, permanent. Candidate can also be located in Paisley.
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
The successful candidate will be hard working and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients.
If you are a strong communicator, have demonstratable experience of prioritising and working on your own initiative whilst respecting boundaries and a looking for an exciting role within a charity that is making a difference, we’d love to hear from you!
The Role:
We are currently looking for a Trafficking and Exploitation Survivor’s Service Adviser to join our dedicated and compassionate Trafficking and Exploitation Survivor’s Service (TESS) team, on a Permanent Contract.
The TESS service provides recovery support to survivors of human trafficking and exploitation based in Scotland. The post holder will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. To provide seamless professional support to clients, including advice and guidance in addition to providing assistance with the completion of any relevant support applications.
Duties and responsibilities:
- Provide support to victims of human trafficking (known as clients), as directed by the Regional Manager
- Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
- Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
- Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
- Refer clients to health and specialist agencies as necessary
- Support the process of clients being able to obtain employment and affordable housing, where appropriate
- Collect data and record efficiently as required
- Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis (being part of the on-call service – one week on call outside working hours, every few weeks)
- Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
- Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams
Experience and skills:
- Demonstrable administrative and organisational skills Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
- Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
- Excellent Customer Care Skills with meticulous attention to detail
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Service Administrator, Customer Support Advisor, Customer Services Officer, Client Services Support, Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role, Compliance, Procurement, Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, Finance Administrator, Finance Assistant, Accounts Assistant, Accounts Administrator, Learning and Development Administrator, may also be considered for this role. and Human Resources may also be considered for this role.
