Job Title: Claims Progression and Recovery Specialist
Location: Sevenoaks
Salary: £22,050 to £26,500 DOE OTE
Job Type: Permanent, Full Time
About Acorn Insurance:
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
The Role:
We are looking for an experienced and proactive Recoveries Handlers who is used to working in a fast-paced environment to join our successful Recovery department.
In this role you will manage your own insurance claims caseload from start to finish, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations.
You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
What you will be doing:
- Effectively manage Non-Fault Repair & Recovery portfolio
- Manage claims effectively to deliver the right outcome for our Customers
- Provide first class technical and quality claims handling within the Repair and Recovery Team
- Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim
- Review and record all new allocations, ensuring minimal leakage
- Manage claims and provide evidence to support prompt and full resolution in our favour
- Drive adherence to relevant SLA’s within the team and our suppliers
- Demonstrate excellent technical knowledge with regards to liability
- Negotiation of subrogated outlays
- Manage a portfolio of aged debt
- Liaise with solicitors when our outlay is in litigation
- Provide updates on aged debt profilin in form of MI reporting
What we’re looking for:
- Able to work to tight timescales
- Highly motivated self-starter
- Able to pay attention to detail
- Analytically minded
- Regulatory aware
- A strong communicator and able to communicate well at all levels both verbally and in writing
- Highly self-motivated
- Pro-active thinker, clear, focused and a determined approach to problem solving
- Persuasive and possesses confident negotiation skills
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
