Job Title: Claims Partner
Location: Burnley (may require travel to other UK offices)
Salary: Dependant on experience – please specify expectations with your application
Job type: Permanent, Full Time
Hours: Full time hours are 37.5 hours per week, shift rota basis, including weekends. Normal hours are between the hours of 08:00 and 20:00 Monday to Friday, 08:00 and 18:00 Saturdays and Sundays.
The Company manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. They aim to continually go beyond expectations for their clients and their customers. Each year they process over four million insurance claims, saving leading insurers tens of millions of pounds.
The Role
You will provide excellent customer service to policy holders, clients and colleagues as well as being responsible for day to day claims management and general customer focus. Using great communication, both verbally and written, you will be able to communicate to customers and peers from all levels and all walks of life. Working together as part of a team, you will focus on common goals, being supportive and proactive at all times.
Key Responsibilities:
- Ensure work is kept up to date and entered onto the mainframe claims management system, ensuring the client’s philosophy, standards and service levels are adhered to.
- To ensure there is excellent communication with all contacts – internally and externally, using Active Listening to ensure accurate data is captured and entered into the database.
- Track and meet personal Key Performance Indicators (KPI).
- Undertake project work involving surveying issues as necessary.
The Candidate:
- Knowledge and understanding of buildings insurance is essential
- Household claims experience desirable
- Highly motivated with the ability and willingness to learn
- Computer literate (ideally in Microsoft Office)
- Can work with colleagues in a team-based environment to support the activities of the business
- Able to start and complete activities when expected
- Listen to the views of others
- Can evaluate facts and recommend decisions
- Good understanding of buildings & property repairs
- Attention to detail
- Excellent communication skills & ability to negotiate cash settlements
- Ability to understand business performance measures
- Flexibility
- Articulate knowledge of excellent customer service handling
- CII FIT preferable.
Benefits:
- 25 days holiday
- Flexible Benefits option
- Employee Assistance Programme and access to discount platforms
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Home Perils claim experience, Household insurance experience, Property Insurance experience, Claim Handling experience, Senior Claims Handler, Insurance Customer Service Advisor, Excellent Customer Service may also be considered for this role.
