Claims Handler Apprentice

Job Title: Claims Handler Apprentice

Location: Liverpool

Salary: £15.7k per annum

Job Type: Permanent

Working hours: Monday to Friday, 37.5 hours between 9am-5:30pm

About us:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

About the role:

Are you looking for a career in the financial services sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Would you like to develop your professional competencies whilst earning a wage? If you do, then you need to apply to join Acorn Insurance’s Apprenticeship Programme and kick start your career.

We are looking for a Claims Handler Apprentice to join our energetic First Response Unit who has a positive and proactive approach and is excited by a challenge.

We want a Claims Handler who is:

• Focused on providing outstanding customer service by asking questions and listening to client responses, by resolving customer queries quickly and by providing the right solution, first time.
• A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations.
• Empathic, respectful, and able to connect with people.
• Capable of thinking on their feet, solving problems and making fast, informed decisions.
• A team player who is enthusiastic, self-motivated and understands the importance of their role and the role of others in their team.
• Adept at keeping their product knowledge up to date.
• Able to use a range of software packages.
• Organised, able to prioritise and multitask with a fast-paced environment and has a strong attention to detail.
• Trustworthy and reliable.

During the apprenticeship, you will:

• Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
• Attend monthly, face-to-face, or online Masterclasses on topics such problem solving, customer service and delivering results.
• Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
• Get six-hours of study time, away from your desk, per week.
• Be able to attend workshops and guest speaker seminars.

Benefits

As a member of Acorn Insurance’s Apprenticeship programme, you will enjoy the following benefits:

• Access to a comprehensive Mental Health support network including: four free counselling sessions, a four-week programme of CBT with a trained Therapist Mentor, unlimited access to a telephone councillor 365 days a year, 24/7, and a UK wide network of Mental Health First Aiders
• Perk Box online and high street vouchers and discounts
• Fresh fruit delivered to the office, twice a week.
• Free hot drinks onsite
• Flexi points that can be used to buy drinks from Caffe Nero
• A cycle to work scheme.
• In-house competitions with prizes that range from luxury chocolates to Love to Shop Vouchers and HelloFresh deliveries.
• Dress down days.
• Free eye test vouchers and a contribution towards the cost of the frames.
• Service-related holiday entitlement capped at 32 days (including bank holidays).
• Clearly defined progression pathways with training and support.
• The opportunity to study for nationally recognised vocational qualifications.
• Free personal development and professional qualifications via Magpie Learning.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If this is you please click APPLY.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.