Job Title: Claims Handler
Location: Peterborough
Salary: up to £24,000 per annum, Salary negotiable subject to experience.
Job Type: Permanent, Full-time
Westone Housing Ltd is a specialist professional SME business based in Peterborough.
Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.
An opportunity for a Claim Handler & Administrator has arisen to support planned business growth.
The Role:
The role will include processing new claims, management of claim progression, updating clients on claim position using online databases, updating internal CRM systems and supporting the team to ensure claim administration is maintained.
Be the first point of contact for day to day enquires from clients, independently respond to client queries and periodically attend client meetings to produce an action list for the team as required. Manage the active ongoing claims within the business, ensuring all parties are regularly updated.
Maintaining positive claim progression by directly liaising with clients, requesting updates and approvals.
Key Responsibilities and Accountabilities:
The Candidate:
- Experience on the phone.
- Excellent organisational skills.
- Experience in claim handling within the insurance industry and experience in claim handling from inception to claim conclusion.
- Knowledge of home insurance and the insurance industry.
- Ability to communicate clearly and effectively with clients, colleagues and policyholders.
- Ability to work under pressure and process large quantities of information whilst maintain attention to detail.
- Oral and written communication skills.
- Pride and accuracy in everything you do.
- Excellent customer service skills.
- Excellent problem solving abilities.
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Fraudulent Claims Handler, Insurance Fraud, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Customer Service Executive, Client Support Advisor, Customer Services Assistant, Customer Support Administrator will also be considered for this role.
