Location: Brierley Hill
Salary: £18,000-£22,000 (FTE)
Job Type: Full time, Permanent
The Company:
Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision.
Job Outline & Purpose
- To maintain effective reception/administration systems to support the business
- To support the Performance Manager, ensuring the smooth running of the centre
- To communicate effectively with colleagues and the CSS Administration Team
- To safeguard the welfare of all students, preventing radicalisation and promoting British Values
General Reception Duties
- To greet & direct customers/students by telephone and face to face
- To maintain visitors/staff records for fire safety reasons
- To maintain excellent levels of customer service to both internal & external customers
Administration
- To maintain comprehensive and accurate databases and other systems (ACCESS, PICsWeb etc)
- To process student’s bursary payments accurately & in a timely manner
- To register students for appropriate qualifications with awarding bodies (C&G, Highfield etc)
- To maintain accurate records of student referrals, starts & leavers, completing appropriate paperwork to support the centre staff & CSS Admin team
- To maintain/order stationery and centre supplies
- To maintain petty cash, keeping accurate records of expenditure
- To maintain centre equipment (photocopier, printers etc) and report faults in a timely manner
- To collect/send internal & external post
- To retrieve general enquiry emails and forward to the correct member of staff
- To carry out general duties to ensure the smooth running of the centre
This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list.
Juniper changes to meet demands of customers and stakeholders, therefore duties within job roles are also subject to change from time-to-time. This role profile will be regularly reviewed and updated, and staff are expected to employ a flexible approach to their work to adapt to these changes.
Changes made will be within the scope and grading of the post and are a common occurrence.
Abilities
- Sound grasp of own literacy, numeracy & IT
- Excellent communicator
- To work well under pressure
- To work to targets & achieve results
- Highly motivated
- Innovative & solution focused
- To remain positive, with a bubbly, engaging personality
- Excellent organisation skills
- To use initiative and work independently
- To provide an excellent level of customer service
Candidates with experience or relevant job titles of; Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist will all be considered.
