Job Title: Caretaker
Job Type: Full time / Permanent
Salary: £23,000 per annum
Located: Stockwell, London, SW9
Closing Date: 10th November 2023
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.
About the role:
We are currently recruiting Caretakers who will form part of our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.
Working as part of a team of Caretakers and under supervision you will ensure all sites, estates, blocks, streets, open spaces, and property assets are kept clean and tidy to the SW9 CH standards to provide a safe and clean environment.
Take pride in the appearance of residential blocks and provide proper up-keep of the interior and exterior of all open space and communal areas. Work as directed on all areas of SW9 CH properties.
The post holder will ensure compliance with all relevant statutory requirements including Health & Safety and see tasks through to completion
About you:
Education
- A good standard of education commensurate to the role (E)
- BICS trained or equivalent (E)
Knowledge & Skills
- Good basic knowledge and trade skills including changing locks, repairs to door frames, trace and remedy leaks, painting and decorating etc. (E)
- Basic knowledge of and ability to carry out checks of estate and street properties in line with health and safety and property maintenance procedures. (E)
- Good understanding of Social Housing. (D)
- Good understanding of health and safety issues. (E)
- Ability to work independently with minimum supervision and as part of a team. (E)
- Demonstrate self-motivation and enthusiasm. (E)
- Good written, verbal communication and IT skills. (E)
- Ability to use machinery. (E)
- Good level of general fitness. (E)
- Flexible and able to vary routine when required. (E)
Experience
- Experience of working in a cleaning, caretaking, and/or facilities management role. (E)
- Experience of working in a customer service environment. (E)
- Experience of working within a busy housing and estate environment or similar. (E)
- Ability to undertake manual handling duties and store equipment safely after use. Carry out the other physical demands required of the role daily. (E)
- Full current UK driving license. (D)
- Available outside of normal working hours, ability to cover the staff rota, attend resident meetings and emergencies (E)
- Undertake any other duties deemed appropriate for the post-holder to carry out (E)
Personal Attributes:
- Passionate and conscientious about delivering and driving forward an excellent service in a customer-based environment.
- Adaptable and ‘can do’ attitude.
Who we are:
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- Medicash health plan
- a modern office and facilities
