Job Title: Care Home Administrator
Location: Blackheath
Salary: £14.15
Job Type: Permanent – Full Time
Morden College is a charity that is dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives of its residents as well as their families, over the last 300 years.
The Charity’s core purpose is to provide older people who are in need with a home for life within it’s beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care. Our Charity’s Community Services are provided in the Almshouse accommodation at Blackheath and at Ralph Perring Court in Beckenham, through the vibrant communal space in the John Morden Centre and the case management approach that proactively identifies, assesses, and supports the most vulnerable in our community. Our residential care home, Cullum Welch Court (“CWC”), provides personal nursing and dementia care 24/7. With 32 beds, it is small enough to maintain a personalised service to its residents, yet large enough to provide the facilities required to meet their range of needs.
Job Purpose:
You will provide proficient administrative support to the Care Home Manager. You will work in a cooperative way together to ensure that the workload is shared equally, whilst having individual responsibility for actions and activities specific to your area of work.
You will work interchangeably to ensure that you have a comprehensive knowledge of the administrative and financial systems and processes in Cullum Welch Court and the Care Hub.
- Provide a proficient administrative service to Care Home Manager and their direct line reports, including but not limited to arranging and diarising appointments, typing correspondence and reports, organising meetings, and taking minutes of those meetings and drafting responses to letters and emails, ensuring accuracy and attention to detail at all times
- Maintain a welcoming and inviting front of house for all visitors ensuring that the reception area is tidy and clean, that all information boards and leaflets are current, in order to provide accurate information and advice
- In collaboration with the Deputy Clinical Manager and Care Leaders ensure the correct administration of the Covid 19 testing systems and processes for all staff in Cullum Welch Court highlighting any anomalies immediately to the Head of Care Services
- Be the first point of contact for applications from prospective residents and correspondence from external agencies, ensure applications and or correspondence is processed efficiently and effectively with the outcomes documented for future reference
- Create, retrieve, and file all documentation, (electronic or paper based) relating to residents ensuring that correspondence, reports, and all relevant documents are filed/uploaded correctly and promptly
- Be responsible for data entry, text processing and/or storage of data compiled by others, utilising paper, or computer-based care management systems to record, maintain, and monitor resident information, ensuring data is accurate, current, and complete
- In collaboration with the Finance Team administer the necessary financial systems and processes to ensure that payroll is prepared correctly, and residents fees levels are correctly documented, their contracts are in place and Local Authority contributions are monitored
- Operate the Residents Personal Monies system, petty cash account and amenity funds, including managing the receipt of monies and maintaining accurate records and reconciliations at all times
- Liaise and build relationships with relatives, residents, professional service providers and other visitors
Skills, Qualifications and Experience:
- Previous extensive experience in a similar role within a care home environment
- GCSE Maths and English Grade C or equivalent
- Advanced knowledge of Microsoft package particularly Word, Excel and Outlook
- Business Administration or Customer Care Qualification – C&G or NVQ Level 3 or above (desirable)
Benefits:
We will provide you with Enhanced Annual Leave; CPD opportunities through a generous learning and development budget; Career Development Opportunities; Online Wellness Hub; Health Assessments; Free Perks and Discounts; Employee Assistance Programme; Discounts on food and drinks in our Café; Enhanced Pension; Life Assurance; Employee Referral Scheme; EV charging points available; Free on-site parking.
Candidates with the relevant experience or job titles of: Office Manager, Admin Manager, Business Administrator, Senior Support Administrator, Administrator, Business Support, Executive Assistant, Senior Office Assistant, Senior Office Coordinator, Client Support Manager, Customer Service Manager, Business Administrator, Administration may also be considered.
