Job Title: Care Coordinator
Location: Healthvision UK, Q West, 1110 Great West Road, Brentford, TW8 OGP
Salary: £26,250 per annum
Job Type: Full time / permanent
We are a trusted provider for over 600 individuals who receive our services. We support people with a range of needs across 5 different Boroughs of London, all delivered from our Head Office in North Kensington and our Hounslow branch.
The Role:
The main purpose of this role is to manage rosters for carers which are fair, consistent and realistic for carers and clients. The role also involves the mentoring, monitoring and coaching of Carers, reporting concerns regarding Service Users and Carers to the Branch/Registered manager. This role is performed in accordance with the Employee Handbook and Healthvision’s policies and procedures.
Key Accountabilities:
Rostering of Carers:
- Assigning appropriate carers
- Follow rostering guidelines, which include consistency of carer and appropriate travel time
- Rostering of care staff for training at the request of the Care Supervisor or Registered Manager
- Client Relationships
- Any change of carer/ time should be communicated to the client
- Regular feedback through telephone conversations to ensure service satisfaction
Client Relationships:
- Any change of carer/ time should be communicated to the client
- Regular feedback through telephone conversations to ensure service satisfaction
Electronic Monitoring:
- Ensuring all staff log in and out correctly
- Following up on any anomalies
- Providing accurate details for payroll and billing
Managing Care Team:
- Consistent support and regular feedback for carers in all aspects of their role
- Effective communication with carers
- Build rapport and strengthen professional relationship with carers
- Show understanding and empathy towards carers
Working Relationships:
Most common external contacts:
- Clients and their family
- Community Care providers, and Other Health professionals
- Social Workers
- Brokerage Teams
Most common internal contacts:
- Registered Manager
- HR Officer
- Care Team Supervisor
Position Requirements:
- People management skills
- Organisational skills
- Demonstrated Training Skills (including the ability to show proficiency in all necessary equipment)
- Ability to establish relationships under challenging circumstances
- Good written and oral communication skills
- Commitment to being sensitive to needs of other cultures
- Proficient use of IT systems
- Must be prepared to attend regular training to update knowledge and skills
Extra Information:
Healthvision actively promotes the wishes and choices of Service Users to ensure they receive a personalised service. As a Care Coordinator you will need to be responsive and flexible to changing needs of our clients where practicable and within Healthvision’s policies and procedures.
Health Vision follows the ‘outcomes’ model of care, where specific goals and desired outcomes are planned, with the input from the Client, at the beginning of a care package. Delivery of care is always undertaken with these outcomes in mind, with regular feedback from carers essential in monitoring the progress of the Client.
Please note that this role is performed in accordance with the Employee Handbook and Health Vision’s policies and procedures. Candidates will take part in a two stage interview process, and likely IQ assessment for the shortlisted candidates.
If you’re interested, please ensure you apply with your most recent CV and Covering letter by 27th April 2024.
Candidates with the relevant experience or job title of: Carer, Health Care Assistant, Home Care Worker, Care Support Worker, Residential Care Worker, Carer, Care Assistant, Healthcare Assistant, Social Carer, Support Worker, Enabler, Care Worker, Support Assistant, Care Helper, Care Assist, Healthcare Assistant, Residential Care Support, Social Care, Care Manager, NVQ2 may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
