Job Title: Caravan Wardens
Location: Harrogate
Salary: Competitive
Job Type: Part time, Contract
Closing Date: 6th February 2023 but if suitable candidates are found we will appoint earlier as the start date will be w/c 20th Feb
The Harrogate Caravan Park is truly, a very special place, and we are looking to add two wardens to our team for the 2023 season.
Located on the outskirts of the beautiful spa town of Harrogate, the Harrogate Caravan Park is a well-established and well-reviewed 67 pitch touring site for motorhomes, caravans and tents. The season runs from March through to the end of October and we are looking for two candidates to join the team. These roles are NMW, PAYE employed positions.
Duties include (but not limited to):
- Welcoming guests and ensuring they are met with a smile and positivity! Standards of customer service must be kept on all occasions of contact
- Processing bookings using an on-line booking system (the system we use is Anytime; training on this system will be given)
- Promptly and efficiently dealing with enquires, be this face-2-face, by phone or by email
- Handling payments and doing basic bookkeeping
- Regular cleaning to an outstanding level, of onsite facilities including shower and toilet facilities
- General maintenance, ensuring the park is always in tip top order, safe and cared for!
- Grounds/pitch maintenance, including grass/hedge cutting, leaf collecting, basic DIY etc
- Liaising with and being a part of the wider team on the Great Yorkshire Showground
Applicants must be fit and able to perform all duties at peak times this can be demanding.
Working Hours:
Hours may vary between 9am and 8pm, but we are looking to cover 3 days a week and include 3 nights on call whilst on site (accommodation can be provided for this). The working pattern will be discussed at interview.
About you:
This is a hands-on role and the successful applicants will need to liaise closely with the whole team and our customers; a friendly, upbeat and approachable manner is essential.
Having excellent standards of customer service is paramount! As is being able to work in a team, and autonomously.
Previous experience in a similar role would be an advantage although not essential as we are fully prepared to coach and train you into the role.
Alongside your enthusiasm for this role, you will have the following skills/aptitude:
- A happy and willing, can-do attitude is a must! With Energy and tenacity; commitment to be the best
- Loyalty and commitment to the position and the Yorkshire Showground, with a good team building nature and excellent communication skills to ensure a positive effective, working team
- A commitment to exceptional customer service and standards
- Problem-solving skills
- Willingness and flexibility to react to changing demands and periods of increased activity
Why apply:
Aside from getting to work in a beautiful location as part of a first-class team we also offer the below benefits to all our staff:
- 6% employer contribution to pension scheme 3% employee
- 26 days holiday (excl. Bank holidays) Pro rata
- Access to an Employee Assistance Programme and a GP helpline
- Subsidised private healthcare scheme
- Life assurance of 4x annual salary
- Staff discount in our local farm shop (Fodder)
- Complimentary Great Yorkshire Show tickets after qualifying period
- Free Parking
How to apply:
Please Note: due to the nature of the role, no sponsorship or relocation packages will be available for this position so all candidates must be eligible to both live and work in the UK to be considered.
If you like the sound of the role and want to join the Yorkshire Agricultural Society team hit APPLY or if you’d like to find out more info head over to our website to check us out!
If you’re uncertain if the role is right for you, people with a background (or interest) in the following have excelled in the past: Seasonal Event Support, Seasonal Warden, Holiday Park Warden, Seasonal Support, Visitors Centre Assistant, Customer Care, Customer Service, Customer Care Team, Admissions, Admissions Supervisor, Historic, Customer Service, Customer Support, Customer Service Assistant, Grounds Maintenance, Groundworker.
