Job Title: Campus Administrator
Location: Birmingham
Salary: £21,630 – £24,285
Job type: Full time – Permanent
About The Queen’s Foundation:
The Queen’s Foundation is one of the oldest theological colleges in England. The attractive campus in Edgbaston, Birmingham is a busy place, with teaching taking place typically seven days a week and several evenings, for most of the calendar year.
The Queen’s Foundation fosters and promotes diversity and inclusion, and therefore welcomes applications from people of all backgrounds regardless of faith, ethnicity, gender diversity, LGBTQIA+, diversity of views and practices, or (dis)ability. All appointments are based on merit.
There is no Genuine Occupational Requirement for Professional Services staff to be practicing Christians and our staff come from a variety of faith and non-faith backgrounds.
About the role:
An exciting opportunity has opened to join the hospitality team serving our campus.
If you are an experienced administrator with a strong focus on customer service, a keen eye for detail, and great interpersonal skills, we want to hear from you!
Combining reception services with administrative duties, this complex and varied role requires strong coordination skills and a flexible, can-do attitude.
Excellent IT skills, including Office 365, are essential. You will be a confident user of Excel, able to use spreadsheets to record, manage and extract information. Experience in using bookings and database software would be an advantage but we are happy to provide training for the right person.
Key responsibilities:
- To uphold our strong customer-focused ethos as the friendly and professional reception and first point of contact, responding to a broad and complex range of enquiries.
- To provide administrative support for the Campus Manager to ensure the day-to-day smooth running of campus reception and hospitality activities.
- To take responsibility for delivering efficient room booking service for academic activities, conferences, and events, using booking software and internal systems.
- To drawdown, prepare and analyse routine data reports using various software platforms, spreadsheets, and trackers
- To maintain and promote accurate campus information and procedures, supporting good practice and efficient operations.
- To assist with accommodation arrangements for permanent and temporary residents, as well as for residential events and conferences.
- To work closely with the House Keeping, Facilities, and Catering teams, to ensure that high standards of service are delivered and maintained.
- To work with colleagues across the Foundation in undertaking other task which are reasonably required so that essential areas of work are covered if operational needs arise.
Person Specification:
Essential:
- Experience in similar customer service/reception/administrator role
- Strong verbal and written communication (interpersonal) skills
- Ability to respond appropriately to diverse customers and guests
- Professional appearance and outlook
- GCSE pass English and Maths
- Strong IT skills using Office 365 (including Outlook, Word, PowerPoint and Excel)
- Ability to multitask and prioritise by being well planned and organised
- Ability to manage stress and stay calm under pressure
- Meticulous attention to detail and accuracy
- Sound decision making and judgment skills
- Works with confidence and flexibility, independently and as part of a team
- Reliable and punctual
Desirable:
- Experience using booking software
- Experience using graphic software
Additional Information:
The postholder will spend a considerable time working at a computer.
The postholder may be involved in some manual work associated with office activities, such as bending, stretching and lifting in the course of their duties, e.g. maintaining information boards, work associated with office equipment, inventory and taking delivery of stock such as stationery, etc.
Benefits:
- Pension scheme with a generous employer contribution
- Free meals in the dining room when the kitchens are open
- 25 days, 8 statutory holidays and closed days between Christmas and New Year (pro rata)
Closing date: Wednesday 20th December 2023
Applicants with Disabilities:
Candidates with a disability should indicate on their application if they require any adjustments to be made for the interview and/or selection tests.
Hours:
Office hours are normally between 9am and 5pm, with some flexibility for evening and weekend working required.
Click APPLY now to be considered for this role!
The Personal Statement section of the form is your best opportunity to give clear examples that demonstrate the quality of your skills and how you meet person specification.
Candidates with the relevant experience or job titles of: Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administration Clerk, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, Personal Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Clerk, Business Administrator, may also be considered for this role.
