Job Title: Café Assistant
Location: Harrogate HG2 8NZ
Salary: Competitive
Job Type: Full and Part Time hours available – Monday to Sunday
Fodder is the home of tasty, local food, based on the Great Yorkshire Showground in Harrogate.
Fodder is an award winning farm shop and café in Harrogate with all the profits going to the charitable work of the Yorkshire Agricultural Society. We’re 12 years old and celebrate and sell the very best of Yorkshire food and drink, with sales in excess of £3m per annum.
We are exceptionally proud of our strong customer service and friendly atmosphere, where the focus is on delicious, fresh seasonal food. With an enthusiastic and knowledgeable team, it’s the perfect place to indulge in a delicious meal and buy meat from our well stocked butchery, select cheese from our deli and everything else from our busy shop.
Purpose of the Role:
We’re currently looking for a Café Assistant to work diligently in a dedicated team that provides customers with food and drinks with exceptional service.
Responsibilities:
- Welcoming customers
- Take customer food and drinks orders, efficiently and pleasantly
- Offer prompt and accurate and friendly service
- Prepare the café for service; restocking, cleaning etc.
- Be competent with menu items and ingredients to ensure customers receive the correct information
- Ensure food is served professionally
- Use all equipment efficiently and safely
- Prepare hot and cold drinks for customer orders
- Ensuring that all comments or complaints are responded to appropriately and reported to the manager, in a timely fashion
- Responsible for presenting bills and dealing with payments, operates the tills and credit card machine to ensure payments are correct
- To work hygienically and efficiently, following company protocols including adhering to cleaning schedules etc proactively carrying out required tasks
- Observe all legislative requirements including those concerning hygiene, food, health and safety at work
- To work effectively to ensure the department achieves its aims and objectives
- To be available to work occasional evenings, as required
- Undertake all tasks as directed by a Manager when required, this may include working in departments of Fodder
- To be a proactive team member and communicate well with all colleagues
- It is the duty of all staff to observe all legislative requirements including those concerning fire, food hygiene, and health and safety at work. Each member of staff should eliminate hazards to safety and to health, and where this cannot be done the hazards should be reported
- Attend team meetings as required
- Attend training as required
- Any other appropriate duties which may be added from time to time
About you:
- Ideally you will have had some previous customer service experience
- Previous Waiting experience preferred, but training will be given
- Be committed to providing exceptional customer care and be able to demonstrate this
- Have good organisational skills
- Be friendly and approachable
- Excellent people skills; the ability to welcome and look after customers and work well with colleagues
- Good communication skills
- Ability to cope with stressful situations in an effective and appropriate manner
- Good team working skills in a pressurised environment
- Be passionate about local, tasty food
- Food hygiene certificate preferable although not essential
Benefits:
- Competitive salary
- 3% employee and 6% employer contribution to pension scheme
- 34 days holiday (FT Staff) – inc bank holidays
- Subsidised private healthcare scheme
- Life assurance of x4 annual salary after 12 weeks of service
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Garçon, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Waiter, Waitress, Host, Hostess, Customer Service Assistant, Café Worker, Café Helper, Shop Assistant, Food Prep, Barista, Food Hygiene, Food Health will also be considered for this role.
