Job Title: Business Support Officer
Location: Acton, West London
Salary: £24,000 – £26,000 Dependent on experience.
Job type: Full Time – Permanent. 35 hours per week, excluding lunch break.
Background:
Your Acton BID is a Business Improvement District (BID) with 620 businesses in the BID area. The businesses are a mixture of retailers from different sectors and industrial businesses. The organisation was first established in 2018 and was successful in the 1st renewal ballot in 2023 for other 5 years.
The Vision:
To support and promote local businesses to local people by providing, information and awareness of our day and night-time economy and our diverse metropolitan culture.
Role Description:
The Business Support Officer’s role is to liaise and build relationships with businesses in the Business Improvement District (BID) area.
The objective is to ensure all BID levy-paying businesses know the BID’s benefits and who to contact if they have concerns.
The business support officer will work alongside the BID manager and My Local Bobby team to support BID businesses, engage the consumer, increase footfall, and initiate fun and digital chatter to encourage loyalty for our diverse and ever-changing High Street and Industrial Estate.
Responsibilities:
- Visit Businesses regularly to update them on BID matters, benefits, and projects.
- Collect the contact information of day-to-day business managers, area managers,
marketing departments and head office.
- Collect offers from businesses and post them on the website
- Collects job vacancies and post on the website
- Collect event and activity information and post on the website.
- Ensure we are following all BID businesses on social media, comment and support
their activities.
- Stay abreast of BID data, new refurbishments, planning applications and what is
happening in the town.
- Provide creative input and suggestions for projects and events that can enhance
the town’s perception and encourages footfall.
- Work with the BID Manager, team members and the Board to deliver the projects outlined in the business plan 2023-28
- Follow up on day-to-day issues highlighted by the MLB rangers or the BID’s
Pest Control services.
- Collect gossip and news for use in the newsletter and on the website.
- Take photos of businesses, great looking shop windows, planters in bloom.
- Learn how to use the website and database and resize photos.
- Be familiar with all the applications of Microsoft Office 365 and understand how to
read and create spreadsheets.
Expected Behaviours:
- Confident, proactive, hardworking, and a professional individual.
- Treats everyone equally
- Understand confidentiality and how to report appropriate feedback
- Self-starter and self-motivator
- Able to adjust to various levels of pressure and share concerns.
- Willing to learn new skills and tools
- Work to a high standard and always strive to improve.
Skills:
- Confident in handling sensitive situations on an individual or group basis, with the ability to remain calm and professional at all times;
- Able to inspire and attract business member involvement in the BID and the services and projects the BID offers;
- Willingness to undertake other tasks to support the BID Management Team;
- Excellent communication skills; both written and verbal;
- Able to walk for a long period of time.
- The ability to display tact, diplomacy with good negotiation and persuasion skills as required;
Experience:
- Experience of building relationships with key stakeholders and within the community; Experience of handling challenging situations;
- Demonstrable experience of working on multiple projects and activities, maintaining high levels of good customer service and client relationships when under pressure;
- Demonstrable experience of monitoring and evaluating progress of projects and services; ▪ Involvement with Crisis management planning.
Knowledge:
- Good working knowledge of the local area (desirable);
- An understanding of Business Improvement Districts and their operation;
- To have an understanding of the diversity and culture within the local area.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Administrative Assistant, Administrator, Officer Administrator, Office Admin, Executive Assistant, Office Assistant, Office Support, General Admin, EA, Team Administrator, Business Support Assistant, PA, Personal Assistant, Admin Assistant may also be considered for this role.
