Business Process Analyst

Job Title: Business Process Analyst

Location: Sheffield

Salary: Competitive.

Job type: Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS’ existing footprint supports millions of connections and provides access to critical databases. TNS’ network securely blends private and public networking to enable customers to utilize a single connection for “one-to-many” and “many-to-many” connections over a global platform.

The Role:

We have an exciting opportunity for a Business Process Analyst to join our team within a well-established business. You will be meeting with internal customers to identify improvement areas that require process re-design. Your duties will include analyzing existing processes, interviewing staff, gathering data, implementing process improvements, and creating documentation such as visual diagrams, charts & graphs, policy documents, and working instructions.

To be successful as a process analyst, you should have detailed knowledge and previous experience of analyzing workflows and fully implementing improvements with associated governance. The selected candidate will be able to determine the present state of processes, evaluating their positives and/or development areas whilst also being able to document the models.

Responsibilities:

• Consult with management, gather data, and carry out analysis of processes and identify opportunities to enhance processes.
• Create project plans that contain project goals, milestones, and resources.
• Design workflow and process strategies to improve business performance.
• Create and present process reports documenting progress, challenges, and achievements.
• Oversee the implementation of revised processes and workflows.
• Develop various KPI dashboards to govern process improvements.
• Communicate and collaborate effectively across teams and groups.
• Manage multiple projects and prioritise work to deliver on time.
• Document process models in the form of As-Is and To-Be process steps.
• Create policy and procedure documents to ensure the process is effectively managed and performed.
  What we’re looking for:
• Showcase good analytical and evaluating skills.
• Innovatively generate approaches for critical thinking and problem-solving.
• 3+ years’ experience as a process analyst/process improvement.
• Proven portfolio of completed projects.
• Good understanding of business functions, workflows, and processes.
• Excellent written, verbal communication and negotiation skills.
• Good interpersonal and interviewing skills.
• Experience with team management.

Your experience:

• ITIL and/or Six Sigma certified IT Professional; preferably with experience within a service industry.
• Previously worked in a Payments/Financial Markets or Telecoms related field.
• Project Management Certifications such as Prince2, PMBOK.
• Customer Support and/or Operations background.
• System Experience of Salesforce, Remedy, Workday, SharePoint, MS Office applications, MS Teams.
• Analysts must have knowledge of process mapping and process re-engineering.
• Must be able to create various visual reports and process models.
• Have capacity to analyze and identify areas of improvement.
• Have skills to provide a solution that positively impacts business.

Qualifications Required:

• Certifications such as ITIL – Intermediate Continual Service Improvement.
• Lean Six Sigma – Green Belt.
• BPM Certification (AIIM BPM Certificate, Certification from BPMInstitute.org, ABPMP’s Certified Business Process Professional (CBPP®).
• BA Certification (CBAP/CCBA, BCS BA Certification and PMI-PBA).

Benefits:

• Experience working in the payments industry filled with experienced professionals.
• Competitive salary (Varies depending on experience).
• 25 days Holiday + Bank holidays.
• Pension Contributions.
• Hybrid Working.
• Friendly and supportive team culture.
• Optional Private Health insurance.
• Cycle to work scheme.
• Long Service Awards.
• Free Parking.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: ICT Business Analyst, Business Analyst, ICT Solutions Analyst, Risk Analyst, Systems Analyst, Solutions Designer, Business Systems Analyst, Business Process Analyst, Business Solutions Analyst, Information Systems Analyst, Business Analyst, Development Analysts, Systems Analyst, SQL Analyst, BA, SQL Systems Analyst, MI Reporting may also be considered for this role.