Job Title: Broker Manager
Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR
Salary: £40,000.00 Per Annum
Job Type: Permanent, Full-time
Working Hours: 40 Hours Per Week, Monday to Friday 8.30-5.30
Countrystyle Recycling is a member of the family-owned Heathcote Holdings Group of resource management companies. We pride ourselves on our passion for a solution focused service that we deliver to our customers.
About the role:
To support and enhance Countrystyle’s broker service offering. Responsible for first line customer service support for our brokers, together with all back-office activities to support the smooth running of the function.
Key Responsibilities:
- Check, price and respond to new enquiries for brokers either contracted or ad hoc
- Deal with broker invoice queries relating to pricing for all depts
- Assist Accounts with aged debt and obtaining payments
- Investigate and raise credit or invoice requests for brokers
- Investigate and resolve broker complaints and escalations, working in conjunction with customer service team
- Manage all new business, large roll-outs and cancellations
- Manage subcontract work for brokers when needed
- Manage Annual Trade Waste, Skip & Rollon price increase for the brokers (Including any disagreement, credits, and system changes or re-negotiating)
- Provide monthly overview of brokers for the Board meeting
- Manage Card & Scrap rebates including collating and logging figures, raising customer PO numbers & communicating information to customers
- Sign off invoices and purchase invoices reconcile
- Organise and manage regular meetings, with the aim to identify future pipeline opportunities
- Monitor broker portals
- Quote for ad hoc jobs, such as fly tips; pricing, actioning on the system and purchase reconciling
- Attend annual meetings with brokers regarding price increases, with more frequent meetings arranged where required
- Carry out site tours around Ridham upon request
- Support the rest of the team where needed including annual leave cover
- Review new contracts and host meetings to negotiate contract terms
- Send monthly broker progress report to Sales Director
- Provide out of hours phone service to DS Smith/Simply Waste and to any who request this
- Negotiate all prices for larger tenders
About You:
Essential:
- Strong customer service ethos
- Effective communicator across all business levels both for external and internal customers
- Computer literate (emails, MS Office)
- Ability to work using their own initiative or as part of a team
- Educated to ‘A’ level standard or equivalent
- Communications skills both verbal and written
- Highly Organised
- Ability to prioritise
- Customer focused approach to working
Desirable:
- Experience in a similar role within the waste industry
Benefits:
- Company Pension
- Company events
- On site parking
- Cycle to work scheme
- Wellness programme
- Investment in career development
- Electric Car Salary Sacrifice Scheme for eligible employees
- EAP Scheme
Please click on the APPLY button to send your CV for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
Candidates with the relevant experience or job title of; Brokerage Operations Manager, Brokerage Relationship Manager, Brokerage Services Manager, Brokerage Account Manager, Brokerage Sales Manager, Brokerage Team Leader, Brokerage Operations Director, Brokerage Business Manager, Brokerage Executive Manager will also be considered for this role.
