Job Title: Branch Manager
Location: Andover
Salary: Competitive
Job Type: Full Time, Permanent
The company is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. They are looking for a Branch Manager to be based at their Andover branch.
The Role:
You will manage all areas of servicing and testing of passenger, goods and service lifts. You will work with the Board of Directors to successfully run the Southern Branch operations. The Branch Manager will be responsible for all areas ensuring high standards of customer service delivery, responding and resolving breakdowns, whilst ensuring that the Branch executes repairs and call outs in a cost-effective manner.
You will work towards annual and monthly targets on KPI’s covering time bound responses resolving breakdowns, reduction of breakdowns & call outs, return visits, staff absences and performance.
The Branch Manager will control Branch overheads and work within budgets and manage customer accounts with a team of supervisors, administrators and engineers to give the best return on margins.
You will manage staff, labour and sub-contractors to enable fulfilment of customer contracts and orders.
Ensure a high level of customer care is delivered and attend client meetings managing customer expectations, enquiries and complaints. In addition, you will take an innovative approach to improve on current processes and implement new systems to provide a high level of support and growth of the branch.
Essential requirements:
- Lift Industry qualified to the equivalent of NVQ3 or higher
- Having previously worked in a similar role with a high level of experience in the lift industry and a good technical knowledge of lifts
- Excellent team management and performance management skill, with financial insight to achieve target margins
- Good communication skills and the ability to work with a variety of people and use own initiative with excellent problem solving attributes
- Flexible and adaptable approach towards work
Benefits:
- 40 hour week (Mon-Fri, 8am – 5pm)
- 25 days paid annual leave
- Company car or car allowance option
- Company Pension
- Annual Performance bonus
- Death in Service Benefit
Please be aware; due to the immediate start of this role, our client will not be providing any relocation packages or sponsorship for this role. Therefore you must be eligible to live and work in the UK.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Branch Manager, Manager, Deputy Manager, Assistant Manager, Lift Repair Engineer, Service Lift Engineer, Lift Service Engineer, Lift Engineer, Lift Installation Engineer, Lift Regional Support Technician, Manager, Elevator Service Engineer, Principal Lift Engineer will also be considered for this role.
