Job Title: Branch Administrator
Location: Gravesend
Salary: £20,000 – £25,000 D.O.E – plus excellent benefits package
Job type: Full time
Star Refrigeration is the UK’s largest independent industrial refrigeration and multi-faceted engineering group, founded in 1970 with locations across the UK and overseas the company is comprised of six business units and currently has around 400 employees throughout the Group.
The Branch
The branch is a team of 28, made up mainly of refrigeration engineers and supported by two Branch administrators.
The Role
The branch administrator will be responsible for managing effective branch processes as part of the regional team and identify areas for continuous improvement. Key activities within the role of include but not limited to;
Responsibilities:
- Maintain and provide feedback on SMART systems for the branch
- Effective information sharing and participation in team meetings
- Maintain safe working practices and quality standards
- Maintain customer relationships to achieve a high level of customer satisfaction
- Effective response to customer enquiries, escalating as appropriate
- Preparation of correspondence, reports/minutes in company style
- Management of company documentation to fulfil customer needs including StarCare system and client portals
- Effective use of FTP application
- Identify scope for process and system improvement opportunities
- Accurate and timely input of data to IFS for all revenue streams
- Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery
- Creation and progressing of purchase and work orders in line with company processes
- Interrogation of IFS lobbies to provide management information and provide prompt resolution of queries
- Proactive approach to continued professional development and progression through Administrator Grading System
The Candidate:
The role is suited to an individual who is motivated, confident and willing to learn.
- Previous administration experience, preferably in a similar industry
- Experience with financial computer systems
- Strong organisational, communication and interpersonal skills
- Experience dealing directly with suppliers and customers
- Good attention to detail, ability to multi-task, and prioritise tasks efficiently
- Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook, PowerPoint
An excellent remuneration package is available:
- Annual leave: 35 days inclusive of bank holidays
- Pension: 8% non-contributory pension with option to make additional voluntary contributions
- Company car scheme/Car allowance.
- Overnight stay bonuses
- Professional Development: biannual reviews on development to encourage career growth
- Private Medical BUPA insurance available after 6 months of employment with additional family option
- Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
- Life Assurance: 6 x annual salary
- Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
- Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Excellence, admin, office administrator, Customer Service Advisor, Customer Service, Customer Relations, Client Services, Customer Support, Customer Excellence, branch administrator, financial administrator, FTP may also apply for this role.
