Job Title: Bookings Coordinator
Location: Lincoln, Working from Home / City Hall / Community Centre
Salary: £18,804 – £19,020 per annum
Job Type: Part-Time, Permanent
At the Council, they think diversity drives improvement. They are many different people, with different cultures, backgrounds and ideas, but they all share the same passion for providing great service to their community.
A career with them is rewarding in lots of different ways. They are an ambitious authority and their vision for Lincoln is set to transform the city in the coming years.
Overview:
- Work under the general direction of the Leisure Services Team Leader.
- Working as a team of two the Bookings Coordinators are to provide a booking service to the public and council officers. In the event of holidays, sickness and other absences the core service hours of 09.30-12.30 will need to be covered by the remaining bookings coordinator for continuity of service. However on these occasions there would be flexibility for when any residual hours may be worked.
- Work under the direction of the Leisure Services Team Leader to deliver the community centre and pitch booking requirements using software systems.
- Undertake administrative duties where required to support the areas within the Leisure and Recreation Services of the Directorate, including out of normal office hours if required.
- Collaborate with the Team Leader Recreation Services and the Recreation Officers regarding bookings for the Recreation Service.
Main Duties:
- To be responsible for the receipt and processing of community centre and sports pitch bookings, including supporting documentation, agreements and associated payments for the Councils functions on a manual and computerised systems.
- To raise accounts/make payments using debtors and creditors software system.
- To respond to relevant internal and external enquires.
- To initially receive customer enquiries/complaints and either resolve to a satisfactory outcome or where necessary direct the enquiry/complaint to the relevant officer.
- Carry out regular monthly checks of the level of hirers indebtedness, increasing the frequency of checks if a hirer fails to maintain agreements to reduce their level of debt. Liaising with the Recovery team to ascertain what action they have/are taking.
- To maintain and update the Key Holder issues spreadsheet, to monitor any incidents arising and identify trends or required action/escalation.
- To use software systems to manage bookings and associated access control.
- To provide and collate information on bookings as required by the Team Leader Leisure Services
- To undertake clerical duties as directed by the Team Leader Leisure Services, which may be required from time to time.
Please click the APPLY button to be redirected to the council Career’s page.
Candidates with the experience or relevant job titles of: Booking Administrator, Co-ordinator Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin may also be considered for this role
