Job Title: Bookings Administrator
Location: Dover
Salary: £20,655 per year. Increasing to £24,050 after successfully completing probation.
Job type: 35 hours per week. Full-time and Permanent. Hybrid working.
The Company:
Clear Voice Interpreting Services is a growing language service provider and an award-winning social enterprise that delivers on demand telephone interpreting, video interpreting, face to face appointments, written translations, and transcriptions nationwide. Clear Voice’s ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, education, and a particularly strong reputation in the charity sector specifically asylum and refugee charities. All of our profits are donated to our parent charity Migrant Help to support asylum seekers and victims of trafficking.
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
The Role:
The scope of this role is to provide high quality and timely administrative booking support to Clear Voice Interpreting Services. The post holder will work in the appointments team to fulfil bookings for telephone, video and face to face appointments under the direction of the Clear Voice Head of Operations, Senior Coordinators on a day-to-day basis and the Clear Voice Director overall. This will include:
- Processing booking queries from clients
- The allocation of appropriate translators/interpreters
- Making telephone, video, and face to face pre-booking appointments for our clients
- Quality assurance of the interpreters
- Providing professional administrative support
- Working effectively within a team and individually
The post holder will work consistently to ensure the continuous development of the Clear Voice booking administration function; he/she/they will ensure that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help’s aims and objectives at all times.
Duties and responsibilities:
- Through the consistent and high-quality delivery of service, maintain and develop the service’s values and reputation in the marketplace
- Respond to all face to face, video, and telephone pre-booking requests in a timely manner, ensuring targets are met
- Ensuring confirmation processes and associated paperwork is completed accurately
- Form and maintain positive working relationships with current clients and partners
- Maintain a robust CRM system and database of all interpreters who are registered with the service and Clear Voice customer records – especially booking records
- Maintain the robust and timely booking and billing procedures
- Assist with chasing overdue timesheets
- Liaise with interpreters and clients over appointment changes or cancellations
- Support the team with the day-to-day administrative needs of a busy service as and when required
- Maintain accurate and regular monitoring of interpreter timeliness and quality of face-to-face appointments as required
- To support and always demonstrate the vision and values of our organisation
- Follow all policies of Migrant Help, as the parent organisation to Clear Voice
- Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role.
Candidates with the experience or relevant job titles of: Booking Administrator, Co-ordinator Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin may also be considered for this role.
