Job Title: Ergonomic Bookings Administrator
Location: 160 Dalston Lane, London E8 1NG
Salary: £22,308 per annum
Job Type: Full-time, Permanent
Assistive Solutions is a Social Enterprise that works for disabled people. We provide specialist computer equipment, 1-1 teaching and have an in-house software development team. We are looking for energetic individual to join our fantastic team in Dalston, East London. You will be working in a small, agile organisation, with lots of support from the team.
About the Role:
The main purpose of the role will be to carry out bookings, administrative work and operational responsibilities within the company’s Ergonomic service.
Main Responsibilities:
- Answering and making customer calls and emails
- Managing ergonomic assessment bookings
- Managing assessor calendars
- Handling cancellations and rescheduling
- Processing all ergonomic referrals
- Managing service inbox
- Dealing with student queries and flagging complaints
- Assisting wider team with daily operations
- Maintaining the highest standards of customer care at all times
- Signposting students to the correct services
- Liaising with Needs Assessors
- Operating CRM and ensuring student details are kept up to date
About you:
Key Skills:
- Excellent verbal skills and confident friendly telephone manner
- Proven ability in administration
- Full Microsoft Office proficiency
- Experience of operating a CRM
- Ability to multitask across variety of platforms
- Ability to manage workloads effectively
- Experience of handling large volume of emails
- Strong customer service experience
- Ability to work well independently and as part of a team
If you’re interested in the role and would like to put yourself forward please hit APPLY
Candidates with the experience or relevant job titles of; Booking Administrator, Co-ordinator Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin, Co-ordinator Office Assistant, General Assistant, Administrative Assistant may also be considered for this role.
