Job Title: Billing & Contracts Administrator
Location: Keynsham, Bristol
Salary: Competitive
Job Type: Full Time, Permanent
Key Responsibilities:
- Ensuring all meter billing invoices are accurate and completed on time.
- Respond to all customer invoice billing queries.
- Raise manual invoices and credits when required.
- Monitor and file customer meter billing information daily.
- Make changes and update customer contact details on the company database.
- Proactively assist the Professional Services Team in resolving queries relating to the automated billing software.
- Run monthly increase reports.
- Provide billing information to third party companies each month/quarter.
- Check third party invoices and input costs into the company database.
- Produce quarterly volume reports for high revenue clients.
- Work closely with the Contracts Manager and the Billing & Contracts Team.
- Assist with loading new contracts and contracts settlements.
- Any other admin duties as and when required
- Answering the overspill of phone calls as required
The Candidate:
- As this role works closely with our clients, who we place at the heart of everything we do, a customer service focus, excellent communication skills (both written and verbal), and a helpful, approachable attitude are key.
- Our department is high-volume and very busy, so you will need to have meticulous organisation and administration skills and a keen eye for detail.
- You will have had experience in a similar billing role and demonstrate an understanding of working to strict deadlines when processing bill runs.
- Have previous experience in a customer-facing role, with an understanding of how to deliver outstanding customer service to our clients.
- Have excellent Excel skills.
- Self-motivated and collaborative, with the ability to work alone or with colleagues.
- Be able to work on own initiative, taking ownership of problems and identifying appropriate solutions.
- Have lots of enthusiasm and a desire to learn, grow and progress!
Personal Attributes
- Thorough, continually demonstrates attention to detail
- Able to work on own initiative with minimum supervision
- Organised and able to identify and prioritise work
- Excellent communicator
- Supportive and reliable team member.
- Able to work well to aggressive and pressurised deadlines.
Disposition
- Team player.
- Must appreciate importance of standards.
- Methodical worker.
- Thinking Outside of the box.
- Excellent Timekeeper.
- Logical Thinker.
- Possess a can-do attitude.
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience of: Contracts Administrator, Compliance Officer, Sales Contracts Administrator, Legal Assistant, Support Administrator, Business Support Administrator, Contracts Assistant, Agreements Administrator, Commercial Contracts Advisor and Contracts Executive will also be considered for this role.
