BID Town Ranger / Community Support Officer

Job Title: BID Area Town Ranger

Location: Acton

Salary: £26,000 per annum

Job type: Full time/Part time Fixed terms contracts available

The Role:

The company is looking for a new team member to help make a positive difference in the Acton Business Improvement District (BID) area. They want Acton to be the best place it can be for its businesses, residents and visitors. You will be a key link between the businesses, community and the BID Company in making the area better.

This will involve:

• Getting to know the business community, the area and everything Acton has to offer
• Liaising and communicating with local businesses in order to provide support
• Information and advice on services/facilities available with the aim of improving their local environment and enhancing their ability to operate effectively and successfully
• Identifying reporting and preventing environmental and safety/security issues
• Regular liaison with the Council and other services

The post holder will provide a visible and reassuring presence to the businesses within the BID area.

The role will require a positive, flexible, empathetic and customer-oriented attitude. The successful candidate will need to support the company’s image by talking about it in a positive light, promoting improvements to working practices which are beneficial to the business strategy, adopting a quality approach to all aspects of work encouraging others to achieve high standards.

Job Duties:

Community Development:

• To act as an ambassador for the BID making regular visits and be the eyes and ears of the area
• To inform businesses on BID initiatives and projects to encourage levy payers to take part
• To develop and maintain relationships with businesses and promote the sharing of information, including local news and activities
• To assist and support the BID Management Team with activities such as festivals, meetings, events, crime reduction initiatives and markets
• To ensuring that any vandalism, graffiti, flyposting or fly tipping is photographed and dealt with immediately or reported to the relevant departments within the Council for removal
• To monitor the street environment and ensure that paving and street furniture is reported if defective to the relevant departments in the council
• To monitor and log any businesses that close down or open, keeping an up to date audit log
• Liaise with regulatory services to support new business compliance and raise standards within the BID area; (e.g. liaise with food stores, business seminars for H&S)
• To patrol in and around the designated BID area
• To provide crime prevention advice to businesses and make businesses feel safe
• To be alert to and where possible, deter anti-social behaviour in the area, reporting cases where necessary to the correct crime prevention agencies
• To identify beggars in the area and inform the Police and relevant agencies
• To identify rough sleepers and inform relevant agencies or charities
• To identify solutions to reduce anti-social behaviour and other criminal activity and engage with the relevant stakeholders

Qualification:

• Evidence of continued personal development
• Security related qualification (helpful)

Experience:

• Experience of building relationships with key stakeholders and within the community
• Experience of handling challenging situations
• Demonstrable experience of working on multiple projects and activities, maintaining high levels of good customer service and client relationships when under pressure
• Demonstrable experience of monitoring and evaluating progress of projects and services
• Involvement with Crisis management planning

Knowledge:

• Good working knowledge of the local area (desirable)
• An understanding of Business Improvement Districts and their operation
• To have an understanding of the diversity and culture within the local area
• Understanding of Health & Safety Legislation

Personal Aptitude and Skills:

• Confident in handling sensitive situations on an individual or group basis, with the ability to remain calm and professional at all times
• An efficient proactive team member
• Able to inspire and attract business member involvement in the BID and the services and projects the BID offers
• Willingness to undertake other tasks to support the BID Management Team
• Ability to provide physical assistance when required i.e. Assisting in rubbish clearance/ removal
• Excellent communication skills; both written and verbal
• The ability to display tact, diplomacy with good negotiation and persuasion skills as required
• To be computer literate and be able to use technology required for this role

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Community Support, Assistant Ranger, Community Engagement, Neighbourhood Officer, Customer Support Assistant, Customer Service Assistant, Corporate, ASB Officer, Community Assistant, SIA Licence, CCTV, CCTV Surveillance, CCTV Operator, First Aid, First Aid Certificate, Enforcement Officer, Environment Officer, Environmental Coordinator, Environment Advisor will also be considered for this role.