Job Title: Assistant Process & Technical Manager
Location: Thurrock
Salary: £26,000 – £30,000 per annum (40 hours per week)
Job Type: Full Time, Permanent
The Company is one of the leading manufacturers and distributors of beautifully crafted frameless shower spaces in Europe. They pride themselves on delivering to some of the finest homes and hotels in the world.
To meet these high standards, their UK based team has been recruited and developed into some of the most creative and accomplished individuals in their industry.
Overview:
They are currently looking for an Assistant Process & Technical Manager to join their team at Thurrock and play an integral role within this fast-growing business.
Are you the dynamic, driven and motivated person they are looking for, ready to develop under a highly experienced, diligent team?
The Role:
You will be expected to manage the process of placing orders, delivering accurate measurements of glass to their manufacturing department. Oversee and advise on all technical and administrative tasks involved in the order, and process sales as required. Further responsibilities include deputising for the departmental manager and encourage excellence and support their unrivalled customer service.
Key Duties:
- Ensure orders are efficiently progressed through all areas of the manufacturing process to final delivery and installation
- Facilitate services between customer, sales representatives and production department and ensure all staff communications with customers are professional and polite and maintain the high standards the company expects
- Manage the quota of work being associated to each order processing entity ensuring that an accurate measure of incoming work is being monitored
- Manage and generate KPI’s within the area that are beneficial to identifying trends and improvement opportunities
- Regularly conduct training and Root Cause Analysis to enable staff to be actively involved in discussing areas that can be improved within the department
- Provide reports on impact of errors to the line manager
- Manage the ‘orders’ inbox and prioritise orders if required
- Coordinate the Glass ordering process to make sure that supplier deadlines are met and maintained
- Identify errors in the glass order checking process
- Liaise with the Scheduler providing details on order timeframes and personnel activities in order to meet installation deadlines
Key Requirements:
- Staff management experience
- Computer literate – good knowledge of Microsoft Office
- Excellent attention to detail and the ability to use your own initiative
- Professional, confident, responsible, conscientious, punctual, highly organised and self-motivated
- Ability to work under pressure, both on own initiative and as part of a busy team
- Great communication and people skills
- Driving improvement in Customer Service quality and efficiency, people and processes/systems
- Knowledge and experience of Building and Bathroom industry – not essential but beneficial
- Knowledge of Auto CAD – not essential but beneficial
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Order Processor, Technical Order Processor, Order Administrator, Order Handler, Order Support, Order Co-ordinator, Order Execution Specialist, Order Fulfilment Co-ordinator, Office Assistant, Operations Assistant, Office Administrator, Business Administrator and Support Administrator, Customer Support, Customer Service Executive, Customer Service Representative, Customer Service Administrator, Business Administration, Business Administration Support, Admin Support, Administrative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Advisor, Customer Service, Application Support Officer, Application Support may also be considered for this role.
