Job Title: Assistant Hub Manager
Location: Battersea
Salary: £28,000.00 per annum and a bonus scheme.
Job Type: Full time, permanent
Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative.
We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team is made up of seasoned operations experts, brilliant developers, and high performing product and growth teams.
With some great financial backers, and during a period of significant growth, we’re at an exciting stage. To help us navigate growth alongside our goals we’re on the hunt for an Assistant Manager to join us in Battersea, London.
About the role:
The purpose of the role is to support the Hub Manager in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. You will be providing an exceptional quality of service to our customers and our customers’ customers.
What will you be doing?
Below is an overview of what you can expect to be doing in this role:
Personnel:
- Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times. Check-in with riders regularly and be a positive face for the organisation.
- Liaise with the night shift supervisor on a daily basis, when necessary to ensure that all parcels are successfully sorted and routes assigned for depot riders.
- Support the training of new couriers in the Hub including onboarding training for new riders and ongoing training for couriers, liaising with People (HR) team. Have regular check-ins and reviews with new starters.
- Work with Hub Manager in monitoring rider performance for all clients using a mixture of data metrics and qualitative measures.
Operational Management:
- Add and manage all bookings from clients in Zedify’s delivery management systems by creating and planning rounds and assigning them to riders.
- Ensure that all deliveries are completed within the time allowed by our clients and that clients have sufficient evidence of delivery.
- Ensuring that Health and Safety standards are maintained to statutory levels in the depot.
- Support the hub manager in communicating standard operating procedures (SOPs) to all staff including distributing SOPs digitally and physically.
- Identify and report to the hub manager any improvements that can be implemented to increase efficiency & quality.
- Be a rider when needed to ensure that parcels are delivered.
Finance:
- Approve timesheets when the hub manager is unavailable.
- Ensure all rota systems are accurate and correct, updating any sick/annual leave as required.
Client Management:
- Respond to communications from key national clients on parcels that are undelivered, or address details that have changed etc.
- Liaise with riders to ensure that parcels are delivered where possible.
Sales and Marketing:
- Work with all staff to promote promotions and raise Zedify brand awareness.
- Report any feedback to the relevant department.
Standards:
- Maintain the highest ethical standards as required at all times. All dealings and disclosures with customers, riders and others must be consistent, open and trustworthy.
- Comply with all company policies, practices and procedures.
- Actively strive to create a safe and dynamic working environment.
What skillset do you ideally need?
- Positive attitude
- A good communicator and motivator with staff
- Good organisational skills
- Ability to problem solve
- You can work independently
What we offer:
- You’ll have the opportunity to play a pivotal role, with a lot of responsibility and decision making
- 25 days holiday plus bank holidays.
- A green salary sacrifice scheme for cycling and electric vehicles.
- Access to ONSI for store discounts and employee wellbeing services, including counselling.
- Enhanced maternity / paternity leave
Please click the APPLY button and to submit your CV.
Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Duty Manager, Operations Assistant, Operations Executive may also be considered for this role.
