Area Support Technician

Job Title: Area Support Technician

Location: Salford / Bolton

Salary: £21,000 + Benefits

Job type: Full Time

The role:

The Area Support Technician (AST) takes operational responsibility for their designated ‘group’ of circa 1500 beds and should be self-driven and committed to the maintenance and success of Hospedia services within their designated group.

As this role has a significant impact on customers and NHS influencers, the AST will be able to interact with genuine courtesy to build rapport and relationships. Great communication skills, accountability, and responsiveness in addition to a customer focused problem-solving approach is essential.

The AST will need a technical aptitude and a basic understanding of MS Office. We provide a training programme so that the AST is equipped with the technical knowledge and understanding of all the equipment and related systems.

The AST will undertake local travel to all Hospital or Trust sites in a designated group that hosts Hospedia services and equipment and may be asked to provide cover and assistance for other nearby groups in the local region as required.

Key Responsibilities and Accountabilities:

• The maintenance and servicing of all Bed Side Units and other visible branded hardware.
• Successful management of the Bed side units (BSU) visible to customers to ensure elements of the equipment is fit for purpose and meets all H&S requirements.
• Communicating and proactively interacting with the various teams within Hospedia to ensure minimum disruption to customer services.
• Communicating in an appropriate manner to patients at the bedside and other stakeholders.
• Efficient monitoring of the estate and making appropriate decisions on whether fix or swap out to maintain and achieve optimum customer satisfaction.
• Relationship building through on-site presence not only with customers but others within the Trust who can become promoters through positive feedback and help to raise awareness of Hospedia services moving forward.

Core activities:

• Create and agree with Line Manager variances to the ongoing weekly workplan to ensure uptime targets are achieved and BSUs are checked in line with H&S requirements.
• Initial daily review and plan of working day and include BSU faults and list of which BSUs needing H&S checks.
• Review emails and other internal service tickets.
• Ensure relevant consumables, kit, replacements needed to meet schedule are ready.
• Complete daily systems checks.
• On the Ward, liaise with ward staff to identify safe areas for work, investigate identified issues (faults) in a structured and efficient approach and ensure that each fault is to be repaired in a timely and safe manner.
• When engaging with customers, use a courteous and friendly greeting, show identification and communicate on arrival at bed side with customers (patients or possibly family) to confirm reason for visit.
• Actively listen to any client concerns or problems, resolve effectively if within timescale or feasible, make a note for fault log or for further investigation or escalation, and manage customer expectations.
• Timely and effective regular engagement with ward staff and others within the Trust to establish rapport and encourage them to be promoters through positive interaction and to raise awareness of services.
• Complete an end of day review by updating planned schedule for H&S checks, log any support calls, clean and prepare all faulty stock and equipment for collection and return to the Repair Centre and check testbed.
• Ensure adherence to legislative requirements, policies & procedures including Health and Safety policies and procedures.
• Monthly administration including office H&S check, audit stock and ordering stock.
• Adherence to company policies and procedures.

Person specification

• Strong interpersonal skills, able to communicate in a professional, friendly and positive manner in a wide range of situations and people.
• Excellent accountability skills – takes ownership of issues and follows through.
• Proven ability to respond quickly to changing situations.
• Excellent collaboration skills, enjoys working in teams.
• Strong customer-focused work ethic.
• Proven problem-solving skills.
• Technical aptitude and interest in technology that improves quality of life.
• Basic understanding of MS Office and willingness to learn new systems.
• Valid driving licence with access to own transport.
• Right to work in the UK.

Benefits:

• Pension.
• Medical.
• Enhanced Sick Pay.
• Generous Holiday allowance.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Service Technician, Field Service Technician, Field Engineer, Service Engineer, Installation and Repair Engineer, Repair Technician may also be considered for this role.