Area Manager

Job Title: Area Manager

Location: Wirral/Hybrid

Salary: £35,256.00 per annum.

Job type: Full Time – Permanent. 35 hours per week.

Alpha Living is an award-winning older persons housing provider based on Merseyside and operates 960 properties across the Northwest, Cheshire, Shropshire and West Yorkshire regions. We encourage our residents to be the best possible version of themselves, to make bold choices, grow, learn and excel in later life.

The Role:

Overseeing the provision of a high quality, customer focused intensive housing management service. Striving for continuous improvement in service delivery.

Responsibility for tenancy management, arrears management, void control, enforcing tenancy conditions, dealing with anti-social behaviour, performance reporting, carrying out Health and Safety inspections and risk assessments, and encouraging resident engagement and participation.

Working closely with the Director of Housing Support, Customer Experience Team, Asset Management and Finance to ensure an effective service is provided.

Managing support services, ensuring contract compliance with local authority support contracts where applicable. Ensuring annual targets and KPIs are met for all areas of responsibility.

Investigating and addressing complaints relating to the service, proposing improvements to service delivery, and sharing learning.

Main Responsibilities:

• Recruit, manage and motivate employees within the team, ensuring that they are trained in the performance of their duties and appraised of their performance; organise, supervise and monitor their performance, thereby ensuring the provision of efficient, effective and high-quality services.
• Conduct regular 1-1s and G.R.O.W appraisals with the team to ensure staff are aware of their objectives and targets and that their performance against these targets is managed and action is taken where targets and object lives are not met.
• Ensuring that cover is always provided at our developments and ensure regular monitoring of services to ensure consistency across all locations.
• Ensure void works are completed to a high standard and within agreed timescales, and void turnaround targets met. Attend court for tenancy breaches, as required.
• Assist the Director of Housing with the process of resident consultation to ensure satisfaction levels are maximised when undertaking all cyclical, planned and improvement works to Developments.
• Develop and maintain relationships with voluntary and statutory agencies who work with older people, including local authorities, Adult Social Services team’s, and other 3^rd sector organisations.
• Maintain and develop good relationships within Alpha Living to ensure the provision of a customer focused service.
• Regular monitoring of rent accounts and ensuring appropriate action, on credits and arrears is taken in line with policy and procedure, including former tenants’ arrears.
• Maximising income from rent and service charge collection and void turnaround in partnership with Development Managers.
• To work with the Director of Housing to support the delivery of a range of social, recreational and educational activities to promote independence, learning and social interaction and ensure Development Managers take an active role in promoting and delivering resident involvement.
• Proactively participate in staff engagement activities e.g. roadshows, staff conferences, café consultations/people engagement group sessions and managers’ events.
• Embrace, champion, role-model and uphold the culture, values and behaviours that drive the achievement of Alpha Living’s ambitions and goals.
• Qualifications should include CIH Level 4

Values:

Bold and Brave:

We encourage our residents and colleagues to be the best possible version of themselves,

to make bold choices, grow, learn and excel.

Compassionate:

We put the person at the heart of everything we do and celebrate the diversity of

our residents and colleagues. We don’t just say we care; our actions show we care.

Honest:

We are open and honest; we value and respect each other’s opinions and thoughts.

We are inclusive in our interactions and encourage others to be the same.

Positive:

We don’t see problems, we see opportunities. We are resilient and focused on delivering

the best possible outcomes for our residents.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Experienced Area Manager, Care Manager, Care Management, Regional Supervisor, Registered Manager, NVQ5, QCV7, Care Supervisor, Regional Care manager, Care Home Manager, Senior Care Manager, Senior Care Supervisor will also be considered for this role.