Job Title: Amazon FBA Account Manager
Location: London – Remote
Salary: Competitive
Job type: Full Time, Permanent role
George Porgy Toys is a dynamic and rapidly growing e-commerce business specializing in the sale of high-quality toys and games. We take pride in delivering exceptional customer service and offering a wide range of products to our valued customers. As we continue to expand, we are seeking an experienced Amazon FBA Account Manager to join our team.
The role:
We are looking for a dedicated and experienced Amazon FBA Account Manager to oversee and optimize our Amazon FBA account. The ideal candidate will have 4-5 years of experience in managing FBA accounts, possess a strong understanding of Amazon’s marketplace, and have a track record of achieving outstanding results.
1. Account Management:
- Monitor and manage our Amazon FBA account on a daily basis.
- Ensure that product listings are optimized for visibility and sales.
- Track inventory levels and coordinate with the supply chain team for restocking.
- Monitor customer feedback and reviews, taking appropriate actions to maintain a high seller rating.
2. Optimization and Strategy:
- Develop and implement strategies to increase product rankings and sales.
- Conduct keyword research and optimize product listings for SEO.
- Monitor competitor activities and adjust strategies accordingly.
- Analyze sales data and make data-driven decisions to improve performance.
3. Advertising and Promotions:
- Plan and execute Amazon PPC campaigns to drive traffic and increase sales.
- Create and manage promotional campaigns, including Lightning Deals and Coupons.
- Monitor advertising spend and ROI, adjusting campaigns as needed for maximum profitability.
4. Customer Service:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Ensure a high level of customer satisfaction and address any negative feedback.
5. Reporting:
- Generate regular reports on sales, inventory, and performance metrics.
- Provide insights and recommendations based on data analysis.
- Track and report on key performance indicators (KPIs).
The Candidate:
- Bachelor’s degree in business, marketing, or a related field preferred.
- 4-5 years of experience managing Amazon FBA accounts.
- Strong knowledge of Amazon’s marketplace and policies.
- Proficiency in Amazon Seller Central and advertising platforms.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Ability to work independently and as part of a team.
- Exceptional communication and customer service skills.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Account Manager, Senior Account Manager, Sales Support, Sales Administrator, Sales Admin, Administrator, Customer Services, Customer Sales, Customer Sales Associate, Customer Services Administrator, Client Services may also be considered for this role.
